Michael Ray
Columbia,SC
Summary
Accomplished operations management leader with a proven track record in enhancing customer relationship management. Expertise in developing and implementing training programs that drive operational excellence. Committed to improving standards and consistently achieving budgetary targets.
Overview
31
31
years of professional experience
Work History
Program Operations Manager
Training Concepts
Columbia, SC
04.2004 - Current
- Managed daily operations and ensured smooth workflow across all departments.
- Developed high technology and Project Management & Operations Management training programs to engage and assist career student with employment opportunities.
- Implemented process improvements for operational tasks and reduce delays.
- Managed scheduling, training and inventory control.
- Founded Training Concepts Academy, achieved national accreditation under ACCET.org, Developed DoD Military Skillbridge program since 2018.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed key performance indicators to measure effectiveness of operational processes.
Operations Manager
Chipco Computer Distributors
Columbia, SC
01.2000 - 03.2004
- Managed daily operations and logistics for technology distribution processes.
- Developed training programs to enhance staff performance and operational efficiency.
- Analyzed operational data to identify trends and inform decision-making strategies.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Computer Systems Process Engineer
DuPont Fibers
Lugoff, South Carolina
04.1994 - 03.2000
- Analyzed production data to troubleshoot issues and optimize performance standards.
- Analyzed production data to identify areas of improvement and reduce costs.
- Collaborated with other departments such as Quality Control and Maintenance on projects related to process engineering initiatives.
- Performed equipment design, selection, installation, commissioning, start-up and troubleshooting activities.
Education
Computer Engineering And Electric Engineering
University of South Carolina
Columbia, SC05-1992
Lean Six Sigma - Green & Black Belt
GLSS (2016) & IASSC (2020)Skills
- Process improvement
- Operational efficiency
- Budget management
- Inventory control
- Performance metrics
- Customer relationship management
- Time management
- Staff recruitment
- Complex problems analysis
- Stakeholder relations
- Schedule oversight
- Process improvement strategies
- Data management
- Operations monitoring
- Management information systems
- Risk management
- Systems implementation
- Technology
- Business and operations management
Accomplishments
- Midlands Workforce Development Board member 2016 to present
Training Concepts - Contract Instructor
- Lean Six Sigma - Green Belt Instructor - 10 years, 500+ students 9.73 / 10 NPS customer rating
- Lean Six Sigma - Black Belt Instructor - 2.5 years, 50+ students 9.55 / 10 NPS customer rating
Timeline
Program Operations Manager
Training Concepts
04.2004 - Current
Operations Manager
Chipco Computer Distributors
01.2000 - 03.2004
Computer Systems Process Engineer
DuPont Fibers
04.1994 - 03.2000
Computer Engineering And Electric Engineering
University of South Carolina
Lean Six Sigma - Green & Black Belt
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