Michael Razmovski
Baldwinsville,NY
Summary
Highly organized professional with extensive experience in project management, driving initiatives to successful completion. Known for fostering team collaboration and delivering results. Renowned for adaptability and problem-solving skills, ensuring seamless project execution and stakeholder satisfaction.
Overview
25
25
years of professional experience
Work History
Marketing Senior Project Manager/Website Product Owner
Excellus Health Plan, Inc.
07.2021 - Current
- Support several unique digital assets for the Marketing and Customer Relationship Management teams
- Maintain and support all digital assets including company website.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and implemented appropriate change management processes to keep projects on track.
- Gather business requirements from stakeholders to create documents to be turned over for implementation.
- Maintain and Inventory and document all digital assets to ensure compliance.
- Maintain and support ticket boards for the website using AGILE SDLC methodology.
- Documenting use cases, creating test cases and executing manual test cases
- Collaborate with 3rd party external developers as well as business partners
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Improved stakeholder communication by establishing regular update meetings and clear reporting channels, resulting in increased trust and partnership.
IT Digital Marketing – Business Systems Analyst
Aspen Dental Management, Inc.
11.2018 - 06.2021
- Support several unique digital assets for the Marketing and Customer Relationship Management teams
- Maintain and support all digital assets.
- Implement and support new Scheduling Appointment flow, new Virtual Care feature and new Same day appointing page
- Lead testing and integration of Electronic Intake Form and Medical History into the new Enterprise Practice Management System
- Maintained dynamic lead forms with real-time communications to recruiting, prospects and source system data integrations
- Gather business requirements from the business partners to create business requirements documents to turn over to the appropriate department
- Inventory and document all digital assets
- Maintain and support ticket boards for websites using AGILE SDLC methodology
- Documenting use cases, creating test cases and executing manual test cases
- Assessed business requirements to create focused solutions.
- Collaborate with internal and external developers as well as business partners
- Execute SQL queries to research and troubleshoot production support issues
- Manage, train and onboard external offshore QA team
IT Business Analyst/Application Administrator
10.2016 - 08.2018
- Maintained and supported the Rating Engine Application
- Provided analysis and reports to management to automate and improve processes
- Provided root cause analysis to ensure integrity and accuracy of products and benefits
- Performed internal audits regarding security access, data integrity and server capabilities
- Wrote and maintained standard operating and desk-level procedures
- Performed QA testing for new designs, servers and defects across multiple environments
- Worked directly on smaller projects and as a team member on larger ones
- Provided support for all Corporate releases including defect fixes, testing, wikipedia updates, release notes, communications, user updates and state mandated benefit updates
- Liaison between the business owners and IT in gathering requirements and scope for upcoming releases and projects
- Lead analyst in providing benefit data for the annual NY State Individual and Small Group reporting
- Created and maintained the security matrix for user access to the Stepwise application
- Used the Kaizon process to significantly improve and automate the work item intake process
- Reduced our Service Level Agreement for user support requests to less than one business day
- Collaborated with the Enterprise IT Security team to facilitate and remediate incidents that are deemed emergency vulnerabilities
Business Analyst/Rating Support Specialist
01.2014 - 09.2016
- Provided analysis and reports to management to ensure product and benefit integrity
- Maintained and updated products and benefits through the product repository
- Operationalized and maintained legacy system benefit and rate information
- Lead analyst for individual direct pay and group dividend reimbursements based on Medical Loss Ratios
- Created and maintained Financial and Accounting Reporting keys to uniquely identify a specific group of benefits into one package and loaded rates to those FARkeys
Actuarial Analyst
04.2001 - 12.2013
- Analyzed, reported and monitored drug rebates using metadata
- Maintained and submitted quarterly and annual rate filings to NY State
- Compiled and submitted new rate filings using the Milliman Pricing Model
- Maintained and updated all Benefit Information Forms across all regions
- Maintained and updated all benefits and products for multiple quotation systems for Sales
- Pulled all premium and claims data for all lines of business to report medical loss ratios
Buyer
02.2000 - 03.2001
- Purchased office supplies
- Maintained the inventory control and purchase order programs for the warehouse
- Responsible for all shipping and receiving
- Provided desk level order delivery for all internal employees
Education
Bachelor of Science - Business
Lemoyne College
Syracuse, NY05-1992
Skills
- Scope management
- Client relationship management
- Project plan development
- Agile methodology
- Multi-project management
- Cross-functional communication
Timeline
Marketing Senior Project Manager/Website Product Owner
Excellus Health Plan, Inc.
07.2021 - Current
IT Digital Marketing – Business Systems Analyst
Aspen Dental Management, Inc.
11.2018 - 06.2021
IT Business Analyst/Application Administrator
10.2016 - 08.2018
Business Analyst/Rating Support Specialist
01.2014 - 09.2016
Actuarial Analyst
04.2001 - 12.2013
Buyer
02.2000 - 03.2001
Bachelor of Science - Business
Lemoyne College
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