Michael R. Becker
Mooresville,USA
Summary
Senior Product Manager with 12+ years of Salesforce expertise and 7+ years in Agile Product Ownership. Specializes in order-to-cash, lead-to-cash, complex integrations, and Salesforce-managed solutions. Drives high-impact initiatives and aligns technology with business goals. Experienced in leading teams in dynamic, Scaled Agile environments. Recognized for fostering collaboration, managing stakeholder relationships, and delivering strategic solutions that optimize processes and enhance customer experiences. Committed to innovation and continuous improvement for meaningful business results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Product Manager, Commercial Technology
S&P Global Market Intelligence
10.2021 - Current
- Lead and mentored a team of four full-time Salesforce Product Owners, driving strategic enhancements and delivering high-impact solutions spanning multiple program increments
- Lead the successful delivery of a large-scale Salesforce org merge project, overseeing three Salesforce SCRUM teams to implement 108 high-impact features on time, ensuring a smooth go-live with minimal bugs and a seamless transition to BAU
- Take full ownership of the Commercial Order-to-Cash Agile Release Train following a reduction in force, managing two SCRUM teams and expanding oversight to three additional FTEs, ensuring uninterrupted delivery of critical enhancements
- Optimize and realign backlog management for the Commercial Salesforce CPQ SCRUM teams, driving a best-practice approach in collaboration with Finance leadership to improve visibility, prioritization, and execution efficiency
- Mitigate turnover risks and maintain delivery continuity by ensuring seamless transitions following critical staff departures, overseeing hiring and knowledge transfer while executing delivery spanning multiple program increments
- Drive sustained contributions to a large-scale sales operations kaizen project, delivering impactful Salesforce enhancements across lead management, sales opportunity optimization, interaction management, finance, and commissions
- Champion cross-functional collaboration with business stakeholders, senior leadership, internal Salesforce technology teams and external consultants to refine, size, develop, and implement business-critical solutions
- Establish strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
Product Manager, Commercial Technology
S&P Global Market Intelligence
07.2017 - 10.2021
- Led project post-acquisition to migrate and fully transition 2,500+ clients from the acquired firm’s legacy billing system to the S&P Global order to cash system
- Headed a project that delivered the ability to preview an invoice within Salesforce
- Delivered an enhancement that fully automated the ability to renew a subscription with a pre-defined price increase based on customizable pricing rules
- Directed a team that fully designed and released a new custom-built client entitlement management system as a crucial component of an order to cash transformation project leveraging Zuora CPQ
- Manage sprint cycles as Agile environment leveraging Microsoft Azure DevOps and PI planning within Scaled Agile (SAFe) Framework
Senior Business Analyst, Sales, and Marketing Systems
S&P Global Market Intelligence
09.2012 - 07.2017
- Led multiple projects for both internal and client facing support teams to stand up new Salesforce case support process transitioning away from an Outlook email-based support process
- Delivered a solution to effectively firewall data within Salesforce for a specified business unit to satisfy confidentiality requirements while operating in a shared instance of Salesforce
- Designed managed a suite of detailed Salesforce reports and dashboards leveraged by senior sales managers to track KPI metrics around sales pipeline, ACV, cancellations, and client visits
- Conducted Salesforce training sessions for employees across entire org
- Worked directly with product manager and third party vendor to fully end to end test and release an upgraded version of the company’s Salesforce integrated application on the Salesforce AppExchange
Specialist, Sales Operations Support
S&P Global Market Intelligence
09.2010 - 09.2012
- Played a crucial role in managing a post-acquisition project to migrate 15,000+ clients from a legacy platform onto a new platform totaling $50M in ACV
- Directly supported legacy platform user fulfillment process until all clients were successfully transitioned to new platform
- Responsible for executing regression testing on migrated users to ensure a quality user experience for users transitioned to new platform
- Managed and produced weekly reporting for senior leadership team to track overall migration progress
Senior Operations Analyst
TheMarkets.com
04.2007 - 09.2010
- Collaborated with acquisition team to migrate 10,000+ individual clients to a new platform that resulted in a cost savings of $14 million
- Responsible for managing user access as part of the sales process for all new and existing clients for both subscribers and trial-based users
- Managed and tracked monthly ACV and cancellation metrics leveraging MS Excel
- Actively tracked and managed trial access for 1,000+ and produced weekly reporting to sales teams to effectively manage trial extensions for expiring trials
- Played a key role in quality assurance & regression testing for implementation of a completely overhauled, platform integrated CRM solution
Senior Representative, Control & Compliance
Citigroup
08.2005 - 02.2007
- Monitor, research, and analyze resolution of client and production issues at the company’s statement transaction print and mail operations facility
- Developed and maintained an Excel-based tracking system for logging issues from inception to resolution with supporting documentation
- Led root cause analysis investigations to resolve client statement inquiries
- Managed productivity reporting
- Resolved issues through careful research and follow-up with customers.
Education
MBA - Business Administration
Boston University Questrom School of Business
Boston, MA12-2024
BBA - Business Computer Information Systems
Hofstra University
Hempstead, NY05.2005
Skills
- People Leadership
- Salesforcecom
- Salesforce CPQ
- PI Planning
- Sprint Planning
- Retrospectives
- Epic/Feature/User Story Writing
- Refinement
- Backlog Prioritization
- Microsoft Azure DevOps
- Miro
- SalesLogix
- Scaled Agile Framework
- Stakeholder Management
- Strategic Planning
- Product Vision/Roadmaps
- Stakeholder management
- GTM Strategy
Certification
- Advanced Certified Scrum Product Owner
- Certified Scrum Product Owner
Timeline
Senior Product Manager, Commercial Technology
S&P Global Market Intelligence
10.2021 - Current
Product Manager, Commercial Technology
S&P Global Market Intelligence
07.2017 - 10.2021
Senior Business Analyst, Sales, and Marketing Systems
S&P Global Market Intelligence
09.2012 - 07.2017
Specialist, Sales Operations Support
S&P Global Market Intelligence
09.2010 - 09.2012
Senior Operations Analyst
TheMarkets.com
04.2007 - 09.2010
Senior Representative, Control & Compliance
Citigroup
08.2005 - 02.2007
- Advanced Certified Scrum Product Owner
- Certified Scrum Product Owner
MBA - Business Administration
Boston University Questrom School of Business
BBA - Business Computer Information Systems
Hofstra University
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