Michael Redrow
Glassboro,NJ
Summary
Professional announcer prepared to elevate event experiences through articulate and engaging public address skills. Known for enhancing audience engagement and maintaining seamless event flow. Focused on collaborative efforts and achieving optimal results, adaptable to changing demands, and relied upon for clear communication and performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Teamster Truck Driver
DHL
07.2016 - Current
- Increased on-time delivery rates by effectively coordinating optimal route planning.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional service during deliveries.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for logistics.
- Excelled under pressure during high-volume periods by maintaining focus on priorities without sacrificing quality or safety standards.
Housekeeping Manager
Turf Valley Country Club
11.2014 - 06.2015
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 12 housekeepers daily.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
Housekeeping Supervisor
Four Seasons Hotel
09.2013 - 11.2014
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Painter
NJ Painters Union
04.2010 - 05.2013
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Truck Driver
US ARMY National Guard
11.2005 - 11.2010
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible Military log book and submitted corresponding documents to proper chain of command.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained fitness levels and trained soldiers under my command to the best of my ability.
Education
High School Diploma -
Clearview Regional High School
Mullica Hill, NJ06.2006
No Degree - Hospitality
Columbia Southern University
Orange Beach, ALSkills
- Strong Communication Skills
- Multitasking Competence
- First Aid and CPR Training
- Stress tolerance and resilience
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Content Planning
Certification
- CPR/AED Certification
- Class A Driver's License
- NFHS PA Announcing Course 9/2024
Languages
English
Professional Working
Timeline
Teamster Truck Driver
DHL
07.2016 - Current
Housekeeping Manager
Turf Valley Country Club
11.2014 - 06.2015
Housekeeping Supervisor
Four Seasons Hotel
09.2013 - 11.2014
Painter
NJ Painters Union
04.2010 - 05.2013
Truck Driver
US ARMY National Guard
11.2005 - 11.2010
High School Diploma -
Clearview Regional High School
No Degree - Hospitality
Columbia Southern University
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