Michael Reed

• Responsible for staff of 15 - 20 with annual revenue of $1.2M
• Reduced supply orders by 20% | Reduced discounting by 20%
• Organized and streamlined operations to meet demand and competition with on-line retailers while reducing overall budget by 20%
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

• Responsible for staff of 30 - 70 resources in a store with annual revenue of $60M
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence
• Acted as point of contact for vendor collaboration for contracted services
• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning of store with annual revenue $11M+
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs while consistently running A+ store achieving highest volume in district.
• Reduced corporate risk by managing shrink processes and controlling inventory levels.