Michael Reed

Postmaster

United States Postal Service, USPS

Waitsburg, WA

02.1998 - 02.2024

Assisted in the hiring and training of new employees.
Maintained financial records, including budgets, expenditures, and income.
Performed daily opening and closing procedures of the post office.
Organized mail sorting operations to ensure timely delivery.
Provided customer service to patrons of the post office.
Balanced cash drawers at the end of each shift.
Ensured compliance with safety regulations when handling hazardous materials or equipment.
Responded to customer inquiries regarding postal services, pricing, and package tracking.
Conducted regular maintenance on all postal equipment such as scales, computers, printers.
Resolved customer complaints in an efficient manner while providing excellent customer service.
Developed strategies to improve efficiency within the post office's operations.
Provided support during peak times such as holidays or special events requiring additional staffing resources.
Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
Monitored staff member adherence with regulations and procedures.
Evaluated employee performance, offering feedback on areas needing improvement.
Reviewed employees' work schedules and attendance prior to submission to payroll department.
Drafted and submitted detailed reports of post office activities to supervisors.
Supervised and coordinated postal facility's operational, management, and supportive services.
Recruited and hired personnel to add talent to team.
Resolved customer complaints quickly to promote improved service.
Kept shifts properly staffed by creating and distributing work schedules.
Collected payments for mail services or goods.
Enabled employees to boost skills by conducting training programs.