Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Reed

Pensacola,FL

Summary

Dynamic Inside Sales Representative with a proven track record at Heely-Brown, excelling in customer relationship management and upselling. Recognized for enhancing customer satisfaction and retention through tailored solutions and exceptional service. Adept at navigating complex sales environments, consistently exceeding targets while fostering strong client connections.

Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.

Experienced with client relationship management, ensuring satisfaction and loyalty. Utilizes strategic sales techniques to identify and capitalize on opportunities. Knowledge of CRM systems and effective communication for optimal results.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

21
21
years of professional experience

Work History

Inside Sales Representative

Heely-Brown
07.2014 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Set and achieved company defined sales goals.
  • Stayed current on company offerings and industry trends.
  • Trained new employees on customer service, money handling and organizing strategies.

Warehouse Manager

Heely-Brown
07.2014 - Current
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
  • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
  • Implemented preventive maintenance schedule for warehouse equipment, reducing downtime and repair costs.
  • Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
  • Led transition to paperless inventory system, significantly reducing errors and improving data accuracy.
  • Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Organized records of vehicles, schedules and completed orders.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Conducted research to address shipping errors and packaging mistakes.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

CDL Truck Driver

Heely-Brown
07.2014 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Filled out load paperwork and DOT-mandated log books.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected load security and checked for damages.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Kept detailed records of deliveries and money received from customers.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Purchasing Agent

Heely-Brown
06.2014 - Current
  • Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
  • Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
  • Maintained complete documentation and records of all purchasing activities.
  • Ensured timely delivery of materials through effective planning and coordination with suppliers.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Reduced lead times by implementing strategic inventory management practices.
  • Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Improved supplier relationships through regular communication and proactive problemsolving.
  • Maintained compliance with industry regulations and company policies throughout procurement activities.
  • Supported company growth by identifying new suppliers and expanding the vendor base.
  • Optimized inventory levels by implementing demand forecasting techniques to minimize stockouts or excess inventory situations.
  • Developed and maintained strong relationships with suppliers to ensure best pricing and terms.
  • Improved vendor relationships, ensuring timely deliveries and quality goods by regular communication and performance evaluations.
  • Accepted and processed supply requests from staff, and placed orders per procedures.
  • Maintained documentation for all purchases.
  • Collaborated with internal departments to identify and manage demand for material and services.
  • Searched for hard-to-find items and found high-quality, reliable vendors.
  • Analyzed and reported on inventory levels to determine purchasing requirements.

CDL A OTR Driver

S.O.S. TRANPOTATION
01.2010 - 06.2014
  • Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
  • Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
  • Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
  • Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
  • Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
  • Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
  • Performed minor repairs on trucks when necessary to minimize downtime during long hauls.
  • Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
  • Contributed to fleet-wide efficiency improvements by providing feedback on potential route optimizations or technology upgrades based on personal experience.
  • Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
  • Collaborated with team members to efficiently transfer loads between trailers at designated facilities across the country.
  • Received recognition for exceptional customer service by providing prompt and courteous deliveries at every stop.
  • Manifested attention to detail in verifying order accuracy before departure, avoiding costly errors and delays due to incorrect shipments.
  • Safeguarded transported goods by maintaining a high level of security and vigilance during overnight stops or extended layovers.
  • Enhanced fuel efficiency by maintaining proper tire pressure and practicing conservative driving techniques to reduce idle time.
  • Demonstrated commitment to continuous improvement through a proactive approach in seeking feedback from colleagues and supervisors on ways to enhance driving skills and job performance.
  • Assisted in loading and unloading cargo as needed, ensuring safe handling of goods during transport.
  • Reduced delivery times by consistently planning optimal routes using GPS and road maps.
  • Stayed current on industry trends through participation in professional development opportunities such as training sessions or workshops related to CDL A OTR driving best practices.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Completed routine maintenance on truck to keep in working order.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Inside Sales Representative

Roofers Mart
11.2004 - 01.2010
  • Set up new accounts, established customer credit and set up payment methods.
  • Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Answered customers' questions regarding products, prices, and availability.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Stayed current on company offerings and industry trends.

CDL Class B Driver

Roofers Mart
11.2004 - 01.2010
  • Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
  • Trained new drivers on company policies, safety procedures, and proper vehicle operation.
  • Improved overall delivery timeframes by effectively managing multiple tasks simultaneously.
  • Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
  • Demonstrated professionalism in handling difficult situations, resolving conflicts with customers amicably.
  • Ensured compliance with weight restrictions by properly balancing loads according to specifications.
  • Completed daily inspection reports to ensure proper functioning of the vehicle and adherence to safety protocols.
  • Enhanced customer satisfaction by ensuring timely and safe deliveries of goods.
  • Developed strong relationships with clients by providing exceptional communication and service.
  • Streamlined documentation processes by keeping detailed logs of mileage, routes traveled, fuel consumption, and expenses incurred.
  • Collaborated with dispatchers for accurate scheduling, addressing any changes or issues promptly.
  • Increased route efficiency by utilizing GPS technology and staying updated on traffic patterns.
  • Managed emergency situations effectively, prioritizing safety while minimizing delays in delivery schedules.
  • Contributed to overall business success through consistent high-performance levels in meeting deadlines and maintaining professional standards.
  • Reduced fuel consumption through efficient route planning and effective driving techniques.
  • Maintained vehicle and equipment in optimal condition for efficient operations and reduced downtime.
  • Assisted with loading and unloading cargo, ensuring secure transport and minimal damage to goods.
  • Delivered products accurately, verifying order details before departure for fewer errors during transport.
  • Provided courteous service to customers at each stop, addressing inquiries or concerns while representing the company positively.
  • Adhered to all industry regulations, maintaining a clean driving record and up-to-date licenses.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Completed routine maintenance on truck to keep in working order.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Education

GED -

Ritenour High School
St Louis, MO

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Adept multi-tasker
  • Superior organizational skills
  • Upselling and cross selling
  • Customer relationship management
  • Email and phone etiquette
  • Organized and efficient
  • Driven
  • Issue resolution
  • Interpersonal communication
  • Data entry
  • Client relationship management
  • Order management
  • Sales expertise
  • Client retention
  • Payment processing
  • Dependable
  • Multitasking Abilities
  • Teamwork and collaboration
  • Excellent communication
  • Active listening
  • Problem-solving
  • Multitasking
  • Cash handling
  • Decision-making
  • Processing payments

Timeline

Inside Sales Representative

Heely-Brown
07.2014 - Current

Warehouse Manager

Heely-Brown
07.2014 - Current

CDL Truck Driver

Heely-Brown
07.2014 - Current

Purchasing Agent

Heely-Brown
06.2014 - Current

CDL A OTR Driver

S.O.S. TRANPOTATION
01.2010 - 06.2014

Inside Sales Representative

Roofers Mart
11.2004 - 01.2010

CDL Class B Driver

Roofers Mart
11.2004 - 01.2010

GED -

Ritenour High School

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Michael Reed