Michael Reese
Culpeper,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Office Manager
Heartland Hospice
03.2021 - 05.2024
- Helped to grow census 65% and increase profitability through the responsible use of company resources and educating the community to our service
- Delegated tasks effectively and oversaw daily workflow of Team Coordinators to ensure compliance with corporate policies and procedures and all applicable state and federal laws
- Responsible for billing, payroll, A/P and A/R functions, for all product lines using a working knowledge of state and federal regulations regarding billing, aged-accounts, and denials of payments
- Directed human resource activities within the location including training and updating staff on company personnel policies, procedures, and regulations and monitoring and evaluating human resource systems while serving as employee advocate.
- Advises department heads and supervisors on proper procedures regarding progressive discipline, termination activity and performance reviews to ensure consistency in policy interpretation and application
Service Manager
Winchester Equipment Company
07.2017 - 09.2020
- Managed timely service and repair of construction equipment in $2.5 million service department
- Increased sales by nearly $500,000 in 3 three years by building great relationships with internal and external customers
- Helped develop and implement new enterprise wide business process which created central dispatch team to handle road service and hauling requests for all five branches
- Diffused intense customer situations to maintain high-level of satisfaction
- Created standard operating procedures and training guides for various positions throughout service department
Service Operations Support Manager
CarMax
02.2014 - 05.2017
- Managed and led Associates in high volume used car reconditioning operation and retail service operation to achieve production targets, maintain and control inventory levels, and provide exceptional customer service
- Created and implemented initiatives to improve quality by 7% as rated by customers
- As safety captain, worked to ensure compliance with OSHA, EPA and risk management to include loss prevention, facility maintenance, and environmental health and safety guidelines
- Successfully mentored and coached inventory associate to get promoted into management program
- Planned, coordinated, and executed two overall store communication meetings and consistently led bi-monthly operations management tactical meetings
Executive Team Leader
Target Corporation
02.2007 - 10.2013
- Performed all management functions including guest service, hiring, training, scheduling, merchandising, inventory control, loss prevention, team member supervision, and implementing company programs
- Supervised logistics processes, operations of all merchandise departments, front end operations, food service as well as overall operations of store with $55 million in annual sales
- District trainer for new Executive Team Leaders and current Leaders on Duty
- New store set-up supervisor during Martinsburg, WV opening
Assistant Store Manager
Wal-Mart Stores, Inc
03.1998 - 10.2006
- Performed all management functions including customer relations, hiring, training, scheduling, merchandising, inventory control, loss prevention, associate supervision, and implementing company programs in store with $60 million in annual sales
- As inventory captain in 2005, helped store to achieve best inventory results in three years through proper organization, planning and training
- Implemented and directed new assistant manager training program for whole district, as well as created and implemented weekly department manager training sessions to further development
- Managed fixture warehouse operations during successful four wall expansion remodel of location in Aberdeen, MD
Education
Bachelor's Degree - Marketing
James Madison University
Harrisonburg, Virginia12.1997
Skills
- Team Supervision
- Leadership Development
- Billing Processes
- Conflict Resolution
- Human Resources
- Change Management
Timeline
Office Manager
Heartland Hospice
03.2021 - 05.2024
Service Manager
Winchester Equipment Company
07.2017 - 09.2020
Service Operations Support Manager
CarMax
02.2014 - 05.2017
Executive Team Leader
Target Corporation
02.2007 - 10.2013
Assistant Store Manager
Wal-Mart Stores, Inc
03.1998 - 10.2006
Bachelor's Degree - Marketing
James Madison University