Michael Reeves
Baton Rouge,Louisiana
Summary
Motivated, tech-savvy individual with a myriad of skill sets that can apply to a vast range of environments and specializing in sales. From customer service to sales, both consumer and B2B, I can help push up sales numbers, bolster customer satisfaction, and be one of the hardest working members of your office.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assisstant Manager
LoveSac
Baton Rouge, LA
06.2023 - Current
- Stayed informed on company's products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of all transactions between customers and company representatives.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Account Manager
Cellular Sales
Baton Rouge, LA
06.2020 - 05.2023
- Working for the largest third party retailer of Verizon Wireless, I met with customers and built rapport, identified needs and wants, and closed sales on a daily basis.
- A very hands on sales job that put me in front of customers regularly and had me balance customer satisfaction, sales, and technical support for existing customers.
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
- Gained immense experience in upselling both products and services, as well as helping me better persuasive selling techniques and how to hard-close sales opportunities.
- Gave me an immense amount of experience in dealing with B2B sales and holding a territory for a major company.
Assistant Director of Sales
Providence Retail Solutions
PROVIDENCE, RI
05.2019 - 01.2020
- Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
- Tracked and analyzed weekly sales to implement corrective action plans and streamline operations.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Coordinated with purchasing manager to negotiate and secure contracts with key clients.
- Created and delivered in-depth sales presentations to potential customers.
Campaign Manager
Baton Rouge Management Group
Baton Rouge, Louisiana
01.2019 - 05.2019
- Analyzed and assessed market shifts to maximize opportunities and establish possible leads into new markets.
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
Game Advisor
GameStop
Baton Rouge, Louisiana
08.2017 - 09.2018
- Applied pricing changes to products in order to prepare for sales.
- Maintained an orderly system of games per corporate plans.
- Described game system benefits and demonstrated features.
- Helped customers to locate desired games, consoles and accessories.
- Gained a wide array of skills including sales on the floor, customer support, cashier duties, bank deposits and closing procedures, stocking shelves and organizational skills, and inventory management.
Education
Some College (No Degree) - ISDS and Professional Sales
Louisiana State University and A&M College
Baton Rouge, LA2021
GED -
Runnels
Baton Rouge2016
Skills
- Efficient and accurate
- Formal communication skills
- PC products expertise
- Cellular products expertise
- Inventory Software
- Proficient with almost all modern technology
- Prospecting skills
- Persuasive selling
- Sales and market development
- Upselling expertise
- Sales presentations
- Technology integration
- Active listening
- Critical thinking skills
- Time management
- Sales leadership and training
- Service promotions
- Lead development
- Interpersonal and written communication
Accomplishments
- Within first year in retail sales, had the highest total scores across the south east region in merchandise sales, customer satisfaction, and memberships sold.
- Was offered college scholarships for soccer and gaming by large universities.
- Managed to become a Campaign Manager and Assistant Director or Sales by 21 years old.
- Scored a 35 on the ACT placing me in the 99th percentile of students as a Junior in high school.
- Managed to start a small business and make it profitable by the time I was 21.
- Consistently held one of the highest customer satisfaction scores in the Gulf Coast at Cellular Sales.
Affiliations
- Was nominated for and attended the National Youth Leadership Forum on Medicine in Houston, Texas.
- Worked side by side with medical professionals from neurosurgeons to nurses and learned about the career path.
- Was nominated for the National Youth Leadership Forum on Law, but declined due to work.
Certification
- Second-Hand Dealer's permit
- Pawn and Sell License
- Selling With Class by Lance Cooper
- Salesforce
- Verizon B2B Sales Training and Compliance - 2021-2022
References
- Elias Gurganus: (225-329-3322) trained and managed me at Gamestop
- Suzanne Hall: (225-394-5008) my trainer at my most recent job at Verizon and their current Operations Manager
- Sean Barnes: (225-573-9473) my Store Team Lead and my direct manager at Verizon.
Timeline
Assisstant Manager
LoveSac
06.2023 - Current
Account Manager
Cellular Sales
06.2020 - 05.2023
Assistant Director of Sales
Providence Retail Solutions
05.2019 - 01.2020
Campaign Manager
Baton Rouge Management Group
01.2019 - 05.2019
Game Advisor
GameStop
08.2017 - 09.2018
Some College (No Degree) - ISDS and Professional Sales
Louisiana State University and A&M College
GED -
Runnels