Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Michael Reeves

Edmond,OK

Summary

Dedicated and enthusiastic leader with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Product Analyst

Paycom
06.2023 - 01.2024
  • Served as a product subject matter expert by addressing feedback requests, escalated tickets, and other inquiries from clients and internal stakeholders.
  • Supported product and development teams in the generation of technical requirements and product documentation to achieve process commonality.
  • Participate in product release planning and training preparation
  • Participate in product development by collaborating in agile meetings, providing insight and context to client feedback using interactions with stakeholders and knowledge of the product.
  • Worked with product and development teams to define and implement customer change requests to enhance product functionality.
  • Collaborated with internal team members and customer representatives to clarify the relationship between business and project goals and obtain an enhanced perspective of the development process.
  • Provide Product Managers with usability improvement opportunities based on system analysis and client feedback.
  • Interacted with internal partners to track development progress and address non-conforming issues to avoid negative impacts on completion timelines.

HCM Team Lead - Benefits Administration

Paycom
09.2021 - 06.2023
  • Developed weekly and daily business plans to deliver positive metrics on customer service, on time completion and accurate implementations that promoted productivity and commitment to the business and client.
  • Communicated KPIs outlined in annual plans within the department to inform employees of expectations and deliverables.
  • Held daily team meetings to inform team members on company news and updates.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Coordinated project planning and execution with coordinators and team leads.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Set goals to maximize team performance and keep project on-task.

Benefits Coordinator III

Paycom
09.2020 - 09.2021
  • Provide excellent customer service while helping clients transition from previous benefit administration system and successfully implement their benefit offerings into Paycom.
  • Resolved issues and inquiries from clients regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate.
  • Updated benefit cost summaries for employer cost tracking.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Checked clients' benefits enrollment and future deductions for accuracy and inputted all data into Paycom.
  • Improved operations through consistent hard work and dedication.
  • Facilitated open enrollment processes and coordinated paperwork to to assist clients with benefit options.

General Manager

AMC Theatres
12.2018 - 09.2020
  • Maximized efficiency by coaching and mentoring thirty-five personnel on guest satisfaction principles, industry practices, company procedures and company systems, such as Outlook, Excel and Word.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Received superior customer service satisfaction scores for five consecutive quarters after coming in to build the building back up from previous leadership.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Increased monthly staff retention rate by 80% after implementing new training programs that were not in place before my leadership.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Trained, coached and mentored staff to support smooth adoption of new company policies that were not in place before my leadership.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Assisted and lead the on-boarding process of numerous new hires throughout the year.
  • Recruited and screened qualified potential employees.
  • Resolved human resources and compliance problems, improved operations and provided exceptional employee support.
  • Developed team communications and information for Manager and Crew Member meetings.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Manager

AMC Theatres
05.2015 - 12.2018
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Maximized performance by monitoring daily activities and mentoring team of thirty associates.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Trained new employees in specific job requirements.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Demonstrated new products, procedures and techniques to employees.

Education

High School Diploma -

Putnam City North High School
Oklahoma City, OK
05.2009

Skills

  • Performance improvement
  • Strategic planning
  • Team Leadership
  • Conflict Resolution
  • Verbal and written communication
  • Operations management
  • Deadline-oriented
  • Efficient multi-tasker
  • Knowledgeable in Benefits Administration

Accomplishments

  • Hosted continued education morning meetings to help develop and teach on certain topics where learning opportunities may be.
  • Participated in many departmental projects that helped shape the future of the department.
  • Participated in and completed the Base Camp Leadership program

Websites

Timeline

Product Analyst

Paycom
06.2023 - 01.2024

HCM Team Lead - Benefits Administration

Paycom
09.2021 - 06.2023

Benefits Coordinator III

Paycom
09.2020 - 09.2021

General Manager

AMC Theatres
12.2018 - 09.2020

Manager

AMC Theatres
05.2015 - 12.2018

High School Diploma -

Putnam City North High School

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Michael Reeves