Michael Reich

• Assisted pharmacists in filling prescriptions accurately and efficiently.
• Managed inventory by restocking medications and supplies as needed.
• Operated pharmacy software to process prescriptions and manage patient records.

• Provided customer service via in person and over the phone

• Educated patients on medication usage and potential side effects effectively.
• Maintained a clean and organized work environment to ensure compliance.
• Collaborated with healthcare providers to resolve prescription issues promptly.
• Trained new team members on pharmacy procedures and customer service standards.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
• Managed filing of prescriptions, both electronically and manually.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Organized work areas so that everything was easily accessible when needed.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Verified prescriptions and drug labels, documents and packages.

• Led team operations to ensure smooth workflow and timely deliveries.
• Managed inventory levels to optimize storage and reduce waste.
• Implemented process improvements to enhance efficiency and safety protocols.
• Trained new employees on operational procedures and safety standards.

• Managed the fleet of vehicles and provided maintenance as needed.

• Monitored performance metrics to support decision-making processes.
• Resolved operational issues swiftly to maintain productivity levels.
• Monitored staff performance and addressed issues.
• Coached, mentored and trained team members in order to improve their job performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Enhanced team morale and retention through recognition programs and career development opportunities.