Michael Reid
Denver,CO
Summary
Driven management, finance, small business, and banking professional, effective at maximizing customer service and sales opportunities, while exceeding individual performance goals and creating a strong employee culture through servant leadership and teamwork.
Overview
10
10
years of professional experience
Work History
Business/Community Development Manager/Retail
KeyBank Denver, Commercial Bank
03.2021 - Current
- Lead the Key@Work initiative in the market in executing sales efforts and achieving District goals, through retail trainings, partnerships and outbound prospecting efforts$50m-$1b revenue
- Develop new client relationships or expands current client relationships to provide banking solutions to the employees of the business client as part of their benefits package-B2B and B2C
- Responsible for functions that align with the Key Sales Process and Consultative Sales Process Framework (Opportunity Management, Needs Assessment, Present/Pitch, Fulfillment, and Follow Up) in their daily work to create a positive Client Experience
- Develops and maintains an in- depth knowledge and training for KeyBank employees to use, which helps execute on our goals, especially around excelling at sales
- Work closely with external Business Owners/CEO’s, Human Resource Managers, Controllers, Decision makers, to understand retention and attrition struggles and game plan employee benefits and culture with them, for better employee results
- Builds client referral pipeline via identification and development of internal and external centers of influence, to include staffing agencies, benefit brokers, local chambers etc
- Works with district LOB leaders, Relationship Managers/Branch Managers, Business Banking RMs and Commercial Banking RMs to joint call on Key's current and prospective client base to deliver the entire bank and grow the district's deposit base
- Build trusting relationships with line of business partners to ensure that the Key@Work program is well- integrated in the business, including incorporating Key@Work in client relationship reviews
- Actively and successfully using LinkedIn to prospect businesses, employees and decision makers, to generate leads and pipeline for future Key@Work needs and market pushes
- Finished top 5 based on KPI Scorecard Metrics for 2021 and projected to finish top 5 again for 2022.
Branch Manager/Small Business Advisor-SIGNATURE
KeyBank
Denver, CO
03.2019 - 03.2021
- Interview, hire and train new hires into the banking center based on the KeyBank Culture and human resources expectations and guidelines.
- Small business expert, with advanced experience with business credit, cash management, upfront underwriting, deposit growth, Key@Work and complex servicing across consumer and business clients
- Manage a banking center team based on human resource metrics, banking center needs and client service attributes, to include performance man-gement objectives, digital transformation, recruiting, employee relations and talent management
- Compile database of loan applicants, credit histories, corporate financial statements, banking center profit and loss (P&L) and other Key Performance Indicators(KPI).
- Professionally manage sales, operations, losses, client retention, and customer service throughout bank
- Create audit reports on deteriorating trends and fiscal year-end losses and coach staff to changes and prevention, to include banking center revenue, spreads on loans and deposits and client experience
- Create strategies to develop and expand existing customer sales and service standards, to include SalesForce lead management, outbound sales calling, and active sales profiling tactics.
- Comply with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, Community Reinvestment Act, FMLA, EEO Laws, ADA and other employment related federal and state laws and regulations.
Branch Retail Executive IV VP
BBVA Compass
Denver, CO
07.2015 - 03.2019
- Interview, hire and train new hires into the banking center based on the BBVA Culture and human resources expectations and guidelines.
- Small business expert, with advanced experience with business credit, upfront underwriting, deposit growth, cross-sell and complex servicing
- Workplace Solutions Champion for Southern Colorado District, with advanced experience in outside selling, financial wellness presentation and remote account openings
- Manage a banking center team based on human resource metrics, banking center needs and client service attributes, to include performance management objectives, recruiting, employee relations and talent management
- Compile database of loan applicants, credit histories, corporate financial statements, banking center profit and loss (P&L) and other Key Performance Indicators(KPI).
- Lead and empower banking center team to embrace and use the BBVA Digital Transformation Culture, to include remote account openings, “Credit Tailor” for credit needs and the online banking digital platform
- Regularly selected to host banking pilots within the digital transformation area, to specifically provide detailed feedback to Agile team leads around successes, opportunities and future digital transformation plans
- Create reports on deteriorating trends and fiscal year-end losses and coach staff to changes and prevention, to include banking center revenue, spreads on loans and deposits and client experience
- Create strategies to develop and expand existing customer sales and service standards, to include SalesForce lead management, outbound sales calling, and active sales profiling tactics.
- Comply with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, Community Reinvestment Act, FMLA, EEO Laws, ADA and other employment related federal and state laws and regulations
- Advanced knowledge and skill set with CRM/SalesForce.
Property and Casualty Insurance Specialist
USAA
Colorado Springs, CO
12.2013 - 07.2015
- Calculated premiums and established payment methods for sales.
- Identified and solicited sales prospects in agency databases.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques
- Negotiated new and renewal production goals with business development manager
- Reported policy changes and company conditions affecting customer satisfaction
- Analyzed sales volume, retention, and loss ratio trends to identify areas for improvement
- Met or exceeded service and quality standards every review period.
Education
Moody's Credit Analyst Certification
Denver, CO2023
Richardson’s Sales Performance Training -
Richardson's Sales Performance Training
Denver, CO2023
Master of Science - MS Human Resource Management
Colorado State University
Denver, CO2018
Bachelor of Science - Business Administration/Finance
Colorado Technical University
Colorado Springs, CO2015
Associate of Arts - Accounting
University of Phoenix
Colorado Springs, CO2012
Timeline
Business/Community Development Manager/Retail
KeyBank Denver, Commercial Bank
03.2021 - Current
Branch Manager/Small Business Advisor-SIGNATURE
KeyBank
03.2019 - 03.2021
Branch Retail Executive IV VP
BBVA Compass
07.2015 - 03.2019
Property and Casualty Insurance Specialist
USAA
12.2013 - 07.2015
Moody's Credit Analyst Certification
Richardson’s Sales Performance Training -
Richardson's Sales Performance Training
Master of Science - MS Human Resource Management
Colorado State University
Bachelor of Science - Business Administration/Finance
Colorado Technical University
Associate of Arts - Accounting
University of Phoenix
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