Summary
Overview
Work History
Education
Skills
Timeline
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Michael Reid

Cape Coral,FL

Summary

Skilled HVAC Installer and Customer Service Representative, adept in HVAC system and ductwork installation, EPA and A2L certifications. Excelled at Best Home Service by ensuring top-quality installations and at Publix by resolving customer complaints, enhancing loyalty. Demonstrates exceptional organizational skills and empathy, significantly improving client satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

HVAC Installer

Best Home Service
01.2024 - Current


  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Filled out detailed work orders for each job completed.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.

Customer Service Representative

Publix
09.2021 - 01.2024
  • Handled disputes skillfully, ensuring a calm and professional approach.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

HVAC -

Fort Myers Technical College
Fort Myers, FL

High School Diploma -

Cape Coral High School
Cape Coral, FL

Skills

  • HVAC System installation
  • Ductwork installation
  • EPA Certification
  • A2L Certification
  • Customer Service

Timeline

HVAC Installer

Best Home Service
01.2024 - Current

Customer Service Representative

Publix
09.2021 - 01.2024

HVAC -

Fort Myers Technical College

High School Diploma -

Cape Coral High School

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Michael Reid