Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Reilly

Tampa

Summary

Hospitality and customer service professional with 15+ years of experience delivering exceptional guest experiences. Highly skilled in POS systems, Microsoft Office, team coordination, and problem solving, recognized for organization and excelling in fast-paced, high pressure environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Freelance Artist

MCR Studio
06.2019 - Current
  • Create unique artworks for clients, enhancing brand identity and visual appeal.
  • Explore innovative techniques and materials, fostering artistic growth.
  • Utilize software to generate digital images, expanding creative possibilities.

Lead Server

JMarks Restaurant
12.2022 - 06.2025
  • Ensured seamless dining by maintaining table settings and addressing guest needs promptly.
  • Collaborated with team to achieve service goals and enhance customer satisfaction.
  • Resolved customer issues efficiently, escalating to management when necessary.
  • Guided guests in food and drink selections, enhancing their dining experience.
  • Contributed to a positive dining atmosphere by anticipating and fulfilling guest requests.

Lead Server/Bartender

Evo Italian
08.2019 - 11.2022
  • Welcomed guests, explained specials, and processed orders efficiently.
  • Promoted beverages and meals to boost sales and enhance dining experience.
  • Ensured upscale service by timely delivery and replenishment of items.
  • Conducted beverage inventory and ensured proper storage conditions.
  • Maintained a positive team environment by mentoring new staff, promoting collaboration and enhancing service quality.

Assistant Inventory Manager

Trulieve
05.2020 - 07.2021
  • Managed inventory compliance, ensuring adherence to state laws and SOPs.
  • Coordinated product transfers, enhancing operational efficiency.
  • Supported sister stores during openings, optimizing inventory processes.
  • Resolved cash discrepancies, maintaining financial accuracy.
  • Communicated with departments to address product issues effectively.
  • Streamlined inventory management processes, ensuring compliance with state regulations and achieving substantial improvements in operational efficiency.

Education

Associate in Business Administration -

Carroll County Community College
Westminster, MD
05-2013

Skills

    Guest Service, POS Systems, Team Leadership, Scheduling, Microsoft Office, Organization, Problem-Solving, Administrative Support, Multitasking

Certification

Property Manager Certification Course - IAP College

Timeline

Lead Server

JMarks Restaurant
12.2022 - 06.2025

Assistant Inventory Manager

Trulieve
05.2020 - 07.2021

Lead Server/Bartender

Evo Italian
08.2019 - 11.2022

Freelance Artist

MCR Studio
06.2019 - Current

Associate in Business Administration -

Carroll County Community College

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