Michael Reinert
Lake Alfred ,FL
Summary
Dynamic professional with expertise in program planning and team management, honed at Walt Disney World Resort. Enhanced customer satisfaction and safety, reducing accidents by 20%. Proven ability in youth engagement and problem-solving, fostering inclusive environments. Adept at coordinating activities and improving programs, ensuring exceptional service and operational efficiency.
Overview
10
10
years of professional experience
Work History
Recreation Coordinator
Walt Disney World Resort
10.2019 - Current
- Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Scheduled events in recreation facilities and monitored facility conditions.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Checked inventory to make sure all necessary supplies and materials were available for recreational activities.
- Coordinated special events such as tournaments, fundraisers, and holiday celebrations that brought community members together in an enjoyable atmosphere.
- Collaborated with other departments within the organization to address shared concerns or identify opportunities for cross-functional initiatives.
- Evaluated staff performance on a regular basis providing constructive feedback leading to more efficient operations overall.
- Encouraged involved parties to follow company's safety procedures and protocols, reducing accidents by Number%.
- Established a welcoming environment for diverse participants by promoting inclusivity and accessibility throughout all programs and facilities.
- Enhanced customer service based on feedback from guests.
Manager
Enchanted Life Travel
04.2015 - 2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
Education
Business Accountancy
El Centro College
Dallas, TX05.1988
Skills
- Youth engagement
- Fitness programming
- Coaching experience
- Senior programs
- Group coordination
- Safety protocols and oversight
- Team management
- Outdoor recreation
- Inclusive practices
- Activity planning
- Client engagement
- Adaptive programming
- Safety monitoring
- Recreational activities
- Disability awareness
- Activity assessment
- Program planning
- Program improvement
- Activities coordination
- Scheduling activities
- Customer service
- Problem-solving
- Time management
- Teamwork and collaboration
- Multitasking
- Attention to detail
- Problem-solving abilities
Timeline
Recreation Coordinator
Walt Disney World Resort
10.2019 - Current
Manager
Enchanted Life Travel
04.2015 - 2019
Business Accountancy
El Centro College
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