Michael Reiss
PepsiCo
Freeland,MI
22
years of professional experience
Visionary professional with 18+ years of experience in the modern fast paced Operations Mangement field. Seeking an Operations Management role or Operations Admin role that allows me to communicate and deploy a well integrated business strategy across all parts of the business.
Work History
Operations Manager/ DC Service Specialist
4 Years 10 Months- Led cross-functional teams to optimize operational processes and enhance supply chain efficiency.
- Implemented initiatives that improved inventory management and reduced unsaleables across multiple locations in the North Central Region.
- Developed training programs for Regional partners. While doing so created new SOPs that are used to this day.
- Streamlined logistics operations, resulting in improved Fill Rate for our Sales Partners.
- Analyzed performance metrics to identify areas for enhancement, driving process improvements and operational effectiveness within our DCs for our Front Line and Senior Leadership.
- Collaborated with senior leadership to develop strategic plans aligning operational metrics including Fill Rate, FRET, and other Service driven metrics.
- Empowered employees to take ownership of the training I provided, leading to improved performance outcome.
- Managed weekly inventory process and accuracy to assure delivery precision was category leading.
- Analyzed and reported on key performance metrics to senior management.
- Created a working schedules that allowed all fulltime Warehousers to have back to back days off. While limiting all overtime performed
- Submit payroll for all direct subordinates weekly
Sales/Operations Manager
13 Years 1 Month- -Create market sales plans for 700+ accounts spanning 6 counties.
- -Build and maintain relationships with established accounts.
- -Identify opportunities to solicit additional business.
- -Minimize stale and shrink.
- -Create schedules for 41 employees spanning 4 different parts of the business.
- -Submit payroll for all direct subordinates weekly.
- -Insuring safety of Route Sales Representatives on company grounds and in accounts.
- -Create sanitation, office supplies and display orders.
- -Prepare reports for senior staff including but not limited to inventory, market product levels, sales reports, labor hours, and stale reports.
- -Manage, develop, and coach staff.
- -Retail team
- -Sales team
- -Logistics team
- -Safely operate and deliver products to various retail locations when needed.
Guest Service Team Leader
3 Years 10 Months- -Responsible for overseeing all front end operations including check lanes and guest services.
- -Developed, managed and coached guest service team members.
- -Create cashier and guest service desk schedule.
- -Conduct first interviews for all front end candidates for potential employment.
- -Insure all sales and funds are accounted for.
- -Maintain cleanliness of front end and food avenue.
Education
High School Diploma - Basics, Business
- Business Administration
Skills
Problem-solving
Team leadership
Operations management
Customer service
Strategic planning
Strong understanding of SAP
Tableu
IPM Power BI and all Microsoft Office apps
Accomplishments
-Nation leading Invoice Accuracy 2021, 2022 and 2023
-Zero Violations Michigan Department of Agriculture Audit 2023
-Decreased product returns in 2018 by 4.1% and maintained decrease till leaving in 2021.
-Increased sales growth by 2.3% in 2019-2020
- Fill Rate performance sustained results above 98% across multiple periods in 2025 and 2026. Total Increase year over year above 1%+ vs year prior.
-Developed 12 peers into Leaders/Managers.
Timeline
Operations Manager/ DC Service Specialist
PepsiCo
08.2021 - CurrentRead More
Sales/Operations Manager
Aunt Millie's Bakeries
07.2008 - 08.2021Read More
Guest Service Team Leader
Target
08.2004 - 06.2008Read More
Bay City Western High School
High School Diploma from Basics, Business
Read More
Delta College
from Business Administration
Read More