Michael Renaud
Middlebury,IN
Summary
Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
23
23
years of professional experience
Work History
Returns Administrator
LCI 45
Goshen, IN
05.2015 - 08.2024
- Maintained inventory of all returned items by recording data into a computerized system.
- Followed up with customers regarding their return status throughout the process until resolution is achieved.
- Provided technical assistance in troubleshooting defective products prior to returning them for repair or replacement.
- Reviewed incoming returns for accuracy and completeness to ensure compliance with company policies.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Adhered to safety protocol when handling hazardous materials such as chemicals, liquids.
- Communicated effectively with vendors regarding product defects and any associated warranty claims.
- Filed paperwork associated with returns including invoices, packing slips, order forms.
- Processed damaged goods and coordinated with vendors for replacements or repairs.
- Created reports on returned products, tracking trends in returns and analyzing their impact on the business.
- Received, logged, and tracked all returned items according to established procedures.
Ford Representative
Tenneco Inc
Ligonier, IN
05.2001 - 05.2015
- Developed and implemented production scheduling processes to ensure on-time delivery of goods.
- Communicate effectively with coworkers regarding any changes in workflow or production scheduling.
- Interfaced with production scheduling to determine shift production schedules.
- Collaborated with other departments to coordinate activities related to production scheduling.
- Managed inventory levels by working closely with production scheduling staff.
- Coordinated with management staff regarding production scheduling, resources allocation, and other operational needs.
- Coordinated production scheduling and resource allocation to ensure timely completion of projects.
Education
Bachelor of Science - Allied Health Administation
University of Wisconsin - Milwaukee
Milwaukee, WI05-1980
Skills
- Information Management
- Customer Service
- Reporting and documentation
Accomplishments
- apics certification level 2
Timeline
Returns Administrator
LCI 45
05.2015 - 08.2024
Ford Representative
Tenneco Inc
05.2001 - 05.2015
Bachelor of Science - Allied Health Administation
University of Wisconsin - Milwaukee