Michael Renison
Cheyenne,WY
Summary
Dynamic sales professional with proven expertise in cash handling and customer relationship building at Xanterra Parks & Resorts. Recognized for enhancing customer satisfaction through effective complaint resolution and upselling techniques, driving repeat business and loyalty. Committed to maintaining high standards of store organization and visual merchandising to optimize sales performance.
Work History
Sales Clerk
Guest Services Incorporation
- Assisted customers with product inquiries and selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout operations.
- Maintained store cleanliness and organization, promoting a welcoming environment for customers.
- Collaborated with team members to restock inventory, ensuring product availability and presentation standards.
- Handled customer complaints professionally, resolving issues to maintain satisfaction and loyalty.
- Supported training of new staff on operational procedures and customer service best practices.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Adapted quickly to new products and sales strategies, contributing to team knowledge base and performance.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Server Assistant
Xanterra Parks & Resorts
- Assisted servers with timely delivery of food and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas to ensure a welcoming atmosphere.
- Supported inventory management by restocking supplies and monitoring stock levels regularly.
- Collaborated with kitchen staff to expedite meal preparation during peak service times.
- Observed and reported guest feedback to improve service quality and dining experience.
- Coordinated with team members to streamline workflow and maintain efficient operations.
- Adapted quickly to changing priorities in fast-paced environment, ensuring seamless service delivery.
- Trained new staff on operational procedures, contributing to team development and service consistency.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Assisted with dining room set up prior to and after service period.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
- Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Enhanced operational efficiency, conducting regular inventory checks of dining essentials and notifying management of low supplies.
- Facilitated team-oriented environment, assisting in training new server assistants on job duties and restaurant protocols.
- Improved customer satisfaction with quick and attentive response to inquiries and needs.
- Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
- Streamlined communication, using restaurant software to quickly update servers about table status and guest needs.
- Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
- Contributed to team meetings with suggestions for service improvements.
- Maintained cleanliness and order in dining area, setting high standard for guest experience.
- Increased service speed, preparing tables with all necessary utensils and condiments before guest arrival.
- Contributed to positive guest feedback, attentively filling water glasses and offering bread baskets.
- Streamlined service efficiency, assisting servers with food delivery and urgent customer requests.
- Ensured seamless dining experiences, swiftly addressing and rectifying any guest concerns or complaints.
- Bolstered team morale and reduced server workload by efficiently managing dish restocking and silverware polishing tasks.
- Ensured accurate order fulfillment, assisting servers with double-checking orders before delivery to guests.
- Improved table turnover rates, working diligently to prepare tables for new guests during peak hours.
- Enhanced dining experience by ensuring timely setup and cleanliness of tables.
- Fostered positive dining environment, engaging with guests to ensure satisfaction with meals and service.
- Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.
- Reduced wait times for guests, efficiently relaying messages between kitchen and servers regarding order status.
- Supported kitchen staff by expediting food orders to dining area, ensuring hot and fresh service.
- Optimized restaurant flow on busy nights, effectively coordinating with hosts and servers for smooth seating and service.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Greeted customers and provided menus upon arrival to dining room.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
- Assisted customers with carry-out service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored dining room and bar areas for signs of overcrowding.
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped customers find items.
Sales Clerk
Xanterra Parks & Resorts
- Assisted customers with product inquiries and selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout operations.
- Maintained store cleanliness and organization, promoting a welcoming environment for customers.
- Collaborated with team members to restock inventory, ensuring product availability and presentation standards.
- Handled customer complaints professionally, resolving issues to maintain satisfaction and loyalty.
- Supported training of new staff on operational procedures and customer service best practices.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Adapted quickly to new products and sales strategies, contributing to team knowledge base and performance.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Skills
- Goal oriented
- Cash register operation
- Organization
- Sales expertise
- Complaint resolution
- Product knowledge
- Cash handling
- Relationship building
- Merchandising
- Technical support
- Loss prevention
- Accurate money handling
- Merchandising ability
- Product merchandising
- Suggestive selling
- Inventory control
- Staff education and training
- Customer follow-up
- POS system troubleshooting
- Inventory tracking
- Visual merchandising
- Store maintenance
- Stock management
- Sales promotions
- Returns processing
- Product recommendations
- Delivery processing
- Bagging
- Hospitality and accommodation
- Point of sale operations
- Counter management
- Wrapping procedures
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Product and service sales
- Sales consultation
- Upselling and cross selling
- Performance improvement
- Sales presentations
- Sales forecasting
- Product promotions
- Relationship selling
- Staff training
- Customer needs assessment
- Customer retention
- Complex Problem-solving
- Personnel training
- Account servicing
- Retention strategies
- Customer success management
- Regulatory compliance
- Business development
- Systems and software expertise
- Time management
- Customer experience enhancement
- Event participation
- Relationship management
- Market trends
Timeline
Sales Clerk - Guest Services Incorporation
Server Assistant - Xanterra Parks & Resorts
Sales Clerk - Xanterra Parks & Resorts
Central High School - High School Diploma,