Michael Reno
Data-Driven Operations Leader | Championing Efficiency and Excellence
Scottsdale,AZ
Summary
Highly effective People centric, Data driven Operations professional who is an action-oriented, results-producing leader. Employs an elevated level of financial acumen to foster an atmosphere of productivity and safety while motivating and developing team members. Drives continuous improvement by identifying and mitigating operational inefficiencies, devising, and implementing pragmatic, cost-effective solutions.
Overview
23
23
years of professional experience
Work History
Regional Vice President
GAT Airline Ground Support
Phoenix, AZ
08.2023 - Current
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
- Oversaw the development and implementation of policies and procedures related to operational activities.
- Ensured compliance with applicable laws and regulations related to operations.
- Monitored performance metrics to ensure that established objectives were met or exceeded.
- Collaborated with other departments in order to achieve organizational goals.
- Organized meetings between senior management personnel to discuss operational strategies and objectives.
- Maintained relationships with external organizations such as government agencies, regulatory bodies.
- Created reports summarizing operational results for management review.
- Reviewed financial statements for accuracy and completeness prior to submitting them for approval by executive leadership team members.
Vice President Operations
Total Airport Services
Houston, TX
10.2019 - 02.2023
- Streamlined operations by leading a team of 1,800 people to drive business line diversification and growth while successfully overcoming challenges encountered during the global pandemic with
- Companywide P&L Management $112M
- Directed the design and implementation of the Finance & Operations KPI Dashboard and suite of tools, resulting in real-time visibility of Labor Spend & Revenue leading to an improvement in financial forecasting accuracy to within 0.8%
- Conceptualized a new cloud-based scheduling model to improve efficiency across all operations; resulted in an immediate 3.4% reduction in OT spend and a 2.6% decrease in total labor spend
- Overhauled SFO Cargo Operation by consolidating and optimizing customer warehouse utilization along with adding two new E-commerce ops with Amazon and DHL in space made available by realignment
- Orchestrated a 45-day Amazon Air Start Up in SFO – Ground Handling & Sort, E-commerce with revenues surpassing $1M monthly and led recruitment efforts to onboard over 250 team members
- Worst to First – guided Spirit IAH from cure notice to “Station of the Quarter” Q4 2019, & 2nd place “Station of the Year 2021”.
Founder & CEO
Traction Transportation & Logistics LLC
Phoenix, AZ
06.2017 - 09.2019
- Authored and implemented a comprehensive & systematic business plan; took the company from vision to reality
- Performed all day-to-day operations: 16 truck fleet, load planning and management, broker relations, fleet management, truck and trailer maintenance programs, Owner Operator operations, Driver Time of Service management, accounts payable and receivable, all payroll functions, P&L management via QuickBooks and Board of Directors reporting
- 3-year P&L & Cash Flow, break-even analysis, net margin & cost per mile evolution), accrual-based GAAP accounting
- Participated in meetings with investors regarding financing options for the company.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Negotiated contracts with vendors and suppliers for optimal pricing structure.
- Established policies and procedures for efficient workflow management.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Chief Operating Officer
Total Airport Services
Phoenix, AZ
08.2015 - 05.2017
- Companywide management of $78M P&L and Board reporting, established new departmental KPIs; established new Safety & Maintenance goals, finalized growth plan with C-Suite, initiated the use of SharePoint and Teams to share and analyze data and improve collaborative solutions
- Collaborated amongst C-Suite to create and execute the company’s new mission, vision, and 3-year strategic plan
- Directed the daily operations of multiple departments across the organization.
- Created annual budgets and monitored expenses against budget goals.
- Planned, coordinated, and managed business diversification to generate more revenue; won sales of nine (9) ramp service contracts within one year; and launched a new business line: International Passenger Services
- Devised and led the launch of the New Image Campaign, “Worst to First,” New Equipment Standards, New Uniform Standards, and Pride in Shop Program, recording a 17% reduction in maintenance costs.
- As project manager drove multi-department team to meet all deadlines within $1.9M budget for buildout and opening of new 187,000SF ORD Northeast Cargo Facility
Regional Director US West
Servisair USA Inc.
Houston, TX
01.2011 - 06.2014
- Enthusiastically led the company’s largest and most profitable region in the Americas; managed 13 airports and over 2,000 employees, providing service to over 35 airlines across 7 business lines that generated more than $100M in annual revenues
- Guaranteed future profitability via performance reviews and regular discussions on competencies and achievements; executed strategies to realize projections; achieved consistent YOY growth with record revenue and EBITDA growth
- Companywide P&L Management
- Versed in labor laws, facilitated negotiations, and oversaw the resolution of complex labor cost issues over six different Collective Bargaining Agreements and two different unions
- Led execution of 20+ startups, multiple airports & service lines valued at $40M+ in annual revenues.
Regional Business Director US West
Servisair USA Inc.
Houston, TX
06.2007 - 01.2011
- Directed operations and financial results of 14 airports: accelerated revenue growth, variance, cost & margin control, including monthly, quarterly, and annual financial reporting, Companywide P&L Management
- Oversaw a team of professionals driving the sales of the company’s services, generating over $250M+ in annual budgets and increasing revenue by 10.7% over the prior 3-year average
- Created “General Manager Finance/P&L Management Training Program”; facilitated training sessions to develop and improve Site Management performance and efficiency
- Provided oversight and direction to a multi-department team to facilitate the submission of Servisair’s LAX Terminal 2 Ground Handling permit proposal, covering over 20,000 annual flights, producing $17M in yearly revenue.
General Manager IAH
Servisair USA Inc.
08.2004 - 06.2007
Operations Manager PHX
Servisair USA Inc.
03.2003 - 07.2004
Customer Service Manager SEA
Servisair USA Inc.
04.2001 - 03.2003
Skills
- Operations Leadership
- Business Analysis & Development
- P&L Management $300M
- B2B Sales & Service
- Financial Planning
- Business Analysis & Development
- Cross Functional Leadership
- Process Updates
- Contract Management
- Problem-Solving Methodologies
- Cost & Resource Assessments
- Talent Maximizer
- Strategic Decision-Making
- Human Resources Management
- Workforce Planning
Websites
Timeline
Regional Vice President
GAT Airline Ground Support
08.2023 - Current
Vice President Operations
Total Airport Services
10.2019 - 02.2023
Founder & CEO
Traction Transportation & Logistics LLC
06.2017 - 09.2019
Chief Operating Officer
Total Airport Services
08.2015 - 05.2017
Regional Director US West
Servisair USA Inc.
01.2011 - 06.2014
Regional Business Director US West
Servisair USA Inc.
06.2007 - 01.2011
General Manager IAH
Servisair USA Inc.
08.2004 - 06.2007
Operations Manager PHX
Servisair USA Inc.
03.2003 - 07.2004
Customer Service Manager SEA
Servisair USA Inc.
04.2001 - 03.2003
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