Michael Rey
Freelance Professional
San Antonio,TX
Summary
I bring 30 years of experience in Inside/Outside Sales, Estimating, Site Management, Social Security Disability Claims Representation, and Customer Service, I am eager to positively contribute and make a significant impact at your company. Authorized to work in the US for any employer.
Overview
36
36
years of professional experience
Work History
Outside Sales Representative
UniFirst
San Antonio, TX
11.2020 - 06.2021
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Identify and partner with new and existing clients to grow the book of business.
- Effectively close sales in your designated territory.
- Utilize our CRM system and other technology to manage and track efforts.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Outside Sales Baths-Windows-flooring
Transform Home Improvement
San Antonio, TX
08.2020 - 06.2021
- Build rapport with home owners, conduct survey, determine wants and needs, measure, match products, calculate exact cost, ask for their business.
- Complete knowledge of products in windows, baths, flooring as well as all fixtures, electrical, plumbing etc.
- Follow prescribed methods and sales techniques.
- Communicate effectively with customers to ensure high customer satisfaction score.
- Stay current with products and trends.
- Maintain relationships as well as self generate new business.
Construction Estimating Freelancer - Prospector
Self
San Antonio, TX
10.2024 - Current
- Establish a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gather cost and material data for accurate and up-to-date information on material and labor costs.
- Calculate labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Manage multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiate contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
Uber Driver
Lyft
San Antonio, TX
09.2018 - 11.2024
- Transport customers comfortably and safely to assigned location
- Maintain specified routes to achieve efficient transportation
- Maintain clean, safe vehicle
Outside Sales Representative
Acme Brick Company
San Antonio, TX
11.2021 - 12.2023
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Quote prices and credit terms, and prepare sales contracts for orders.
- Responsible for credit and collections regarding sales orders.
- Estimate date of delivery to the customer, based on knowledge of own firm's production and delivery schedules.
- Prepare reports of business transactions and keeps expense accounts.
- Track stock levels.
- Develop and maintain relationships with purchasing agents.
- Investigate and resolve customer delivery issues.
In Home Sales Bathroom Design
Statewide Remodeling
San Antonio, TX
09.2019 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Build rapport with home owners, conduct survey, determine wants and needs, measure, match products, calculate exact cost, ask for their business.
- Continually enhance sales skills and product knowledge to promote a professional image in the field.
- Present different products in plumbing fixtures and conversion, lighting, cabinetry and tile among another products and materials.
- Follow prescribed methods and sales techniques.
- Communicate effectively with customers to ensure high customer satisfaction score.
- Stay current with products and trends.
- Maintain relationships as well as self generate new business.
Office Manager Claims Representative
Daniel Rey Social Security Services
Lubbock, TX
12.1999 - 09.2018
- Perform initial client assessment/analysis to qualify claim for representation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Develop all aspects of the social security disability claims process; investigation, evaluation, negotiation and resolution.
- Extensive development, review and interpretation of medical records.
- Develop relationships with medical providers, doctors
- Extensive client customer service.
- Managed all advertising through all forms of media. This includes scripts, commercial television production, overall vision and message.
Health Club Sales Inside/B2B Sales Executive
Racquetball and Fitness Center
San Antonio, TX
05.1994 - 11.1999
- Initiated outside sales to supplement membership increases through B2B corporate accounts, this included appointments as well as cold calling.
- Performed needs analysis to tailor specific plans for future members.
- Built a rapport using affective sales techniques to better understand needs, wants and to prepare for any objections that may arise.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Provided exceptional customer service by addressing client concerns promptly, leading to high client retention rates.
- Consistently delivered on challenging objectives set forth by senior management through focused efforts.
Department Manager
Toys 'R' Us
Lubbock, TX
06.1989 - 04.1994
- Youngest Department Manager in the US at the time.
- Department Manager Cross trained in all areas: Big Ticket, Customer Service, Electronics, Warehouse, Merchandising/Product Displays, Safety, Shrinkage.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Trained employees in all aspects -merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience
- Assisted customers with returns, customer concerns, greeting them with a positive attitude and a smile.
- Trained employees in cashier work, customer service employees on customer service, returns, shrink etc. Responsible for maintaining all cashier tills and preparation.
- Maintain accurate count of inventory counts.
- Merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience.
Education
High school diploma or GED -
Monterey High/South Plains College
Lubbock, TX06.1989
Skills
- Proficient in bilingual communication
- Construction cost estimation
- Sales expertise
- Home sales expertise
- Effective presentation delivery
- Expert negotiator
- Proficient in CRM tools
- Strategic leadership
- Accurate material takeoffs
- Proposal development
- Project construction planning
- Conducting site inspections
- Assessing and engaging potential clients
- Cultivating strong partnerships
- Effective problem resolution
- Attention to detail
Languages
Spanish - Expert
Timeline
Construction Estimating Freelancer - Prospector
Self
10.2024 - Current
Outside Sales Representative
Acme Brick Company
11.2021 - 12.2023
Outside Sales Representative
UniFirst
11.2020 - 06.2021
Outside Sales Baths-Windows-flooring
Transform Home Improvement
08.2020 - 06.2021
In Home Sales Bathroom Design
Statewide Remodeling
09.2019 - 06.2020
Uber Driver
Lyft
09.2018 - 11.2024
Office Manager Claims Representative
Daniel Rey Social Security Services
12.1999 - 09.2018
Health Club Sales Inside/B2B Sales Executive
Racquetball and Fitness Center
05.1994 - 11.1999
Department Manager
Toys 'R' Us
06.1989 - 04.1994
High school diploma or GED -
Monterey High/South Plains College