Michael Rey
Freelance Professional
San Antonio,TX
Summary
I bring 30 years of experience in Inside/Outside Sales, Estimating, Site Management, Social Security Disability Claims Representation, and Customer Service, I am eager to positively contribute and make a significant impact at your company. Authorized to work in the US for any employer.
Overview
36
36
years of professional experience
Work History
Outside Sales Representative
UniFirst
11.2020 - 06.2021
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Identify and partner with new and existing clients to grow the book of business.
- Effectively close sales in your designated territory.
- Utilize our CRM system and other technology to manage and track efforts.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Outside Sales Baths-Windows-flooring
Transform Home Improvement
08.2020 - 06.2021
- Build rapport with home owners, conduct survey, determine wants and needs, measure, match products, calculate exact cost, ask for their business.
- Complete knowledge of products in windows, baths, flooring as well as all fixtures, electrical, plumbing etc.
- Follow prescribed methods and sales techniques.
- Communicate effectively with customers to ensure high customer satisfaction score.
- Stay current with products and trends.
- Maintain relationships as well as self generate new business.
Construction Estimating Freelancer - Prospector
Self
10.2024 - Current
- Establish a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gather cost and material data for accurate and up-to-date information on material and labor costs.
- Calculate labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Manage multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiate contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
Uber Driver
Lyft
09.2018 - 11.2024
- Transport customers comfortably and safely to assigned location
- Maintain specified routes to achieve efficient transportation
- Maintain clean, safe vehicle
Outside Sales Representative
Acme Brick Company
11.2021 - 12.2023
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Quote prices and credit terms, and prepare sales contracts for orders.
- Responsible for credit and collections regarding sales orders.
- Estimate date of delivery to the customer, based on knowledge of own firm's production and delivery schedules.
- Prepare reports of business transactions and keeps expense accounts.
- Track stock levels.
- Develop and maintain relationships with purchasing agents.
- Investigate and resolve customer delivery issues.
In Home Sales Bathroom Design
Statewide Remodeling
09.2019 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Build rapport with home owners, conduct survey, determine wants and needs, measure, match products, calculate exact cost, ask for their business.
- Continually enhance sales skills and product knowledge to promote a professional image in the field.
- Present different products in plumbing fixtures and conversion, lighting, cabinetry and tile among another products and materials.
- Follow prescribed methods and sales techniques.
- Communicate effectively with customers to ensure high customer satisfaction score.
- Stay current with products and trends.
- Maintain relationships as well as self generate new business.
Office Manager Claims Representative
Daniel Rey Social Security Services
12.1999 - 09.2018
- Perform initial client assessment/analysis to qualify claim for representation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Develop all aspects of the social security disability claims process; investigation, evaluation, negotiation and resolution.
- Extensive development, review and interpretation of medical records.
- Develop relationships with medical providers, doctors
- Extensive client customer service.
- Managed all advertising through all forms of media. This includes scripts, commercial television production, overall vision and message.
Health Club Sales Inside/B2B Sales Executive
Racquetball and Fitness Center
05.1994 - 11.1999
- Initiated outside sales to supplement membership increases through B2B corporate accounts, this included appointments as well as cold calling.
- Performed needs analysis to tailor specific plans for future members.
- Built a rapport using affective sales techniques to better understand needs, wants and to prepare for any objections that may arise.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Provided exceptional customer service by addressing client concerns promptly, leading to high client retention rates.
- Consistently delivered on challenging objectives set forth by senior management through focused efforts.
Department Manager
Toys 'R' Us
06.1989 - 04.1994
- Youngest Department Manager in the US at the time.
- Department Manager Cross trained in all areas: Big Ticket, Customer Service, Electronics, Warehouse, Merchandising/Product Displays, Safety, Shrinkage.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Trained employees in all aspects -merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience
- Assisted customers with returns, customer concerns, greeting them with a positive attitude and a smile.
- Trained employees in cashier work, customer service employees on customer service, returns, shrink etc. Responsible for maintaining all cashier tills and preparation.
- Maintain accurate count of inventory counts.
- Merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience.
Education
High school diploma or GED -
Monterey High/South Plains College
Lubbock, TX06.1989
Skills
- Proficient in bilingual communication
- Construction cost estimation
- Sales expertise
- Home sales expertise
- Effective presentation delivery
- Expert negotiator
- Proficient in CRM tools
- Strategic leadership
- Accurate material takeoffs
- Proposal development
- Project construction planning
- Conducting site inspections
- Assessing and engaging potential clients
- Cultivating strong partnerships
- Effective problem resolution
- Attention to detail
Languages
Spanish - Expert
Timeline
Construction Estimating Freelancer - Prospector
Self
10.2024 - Current
Outside Sales Representative
Acme Brick Company
11.2021 - 12.2023
Outside Sales Representative
UniFirst
11.2020 - 06.2021
Outside Sales Baths-Windows-flooring
Transform Home Improvement
08.2020 - 06.2021
In Home Sales Bathroom Design
Statewide Remodeling
09.2019 - 06.2020
Uber Driver
Lyft
09.2018 - 11.2024
Office Manager Claims Representative
Daniel Rey Social Security Services
12.1999 - 09.2018
Health Club Sales Inside/B2B Sales Executive
Racquetball and Fitness Center
05.1994 - 11.1999
Department Manager
Toys 'R' Us
06.1989 - 04.1994
High school diploma or GED -
Monterey High/South Plains College
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