Michael Reyes

Efficiently pack and organize member orders, ensuring accurate and timely transfer to designated carts for Cashier processing. Perform routine cleanup, retrieve carts, restock merchandise, and assist with inventory runs as needed to maintain smooth store operations.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

• Founded and managed a successful baby teething mitten product line, overseeing all aspects of product development, marketing, and sales on Amazon Marketplace for three years.

• Achieved six-figure revenue by creating and implementing effective sales strategies, optimizing product listings, and utilizing targeted advertising to drive customer engagement and sales.

• Managed inventory control, supplier relationships, and product quality to ensure timely fulfillment and consistent customer satisfaction.

• Conducted thorough market research to identify trends, customer preferences, and competitive pricing, resulting in strategic product positioning and brand differentiation.

• Delivered exceptional customer service, handling inquiries, returns, and feedback, leading to consistently high ratings and positive reviews on the platform.

• Loaded and unloaded packages carefully, maintaining product integrity.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

• Built relationships with customers to encourage repeat business.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Implemented rewards program that encouraged repeat business and strengthened customer relationships.

• Pulled orders quickly to maintain demanding productivity goals.
• Maintained timely updates on workload progress through effective communication with supervisors.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Marked stock with identification tags and labels to outline information such as storage locations.

• Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.