Michael Reynolds
Sales Associate
Queen Creek,Arizona
Summary
Dynamic Operations Manager with a proven track record at Maverik Adventure's First Stop, excelling in team leadership and inventory management. Empowered staff to enhance accountability, resulting in improved performance outcomes. Skilled in problem-solving and staff training, fostering a culture of excellence and effective communication across all levels.
Overview
5
5
years of professional experience
Work History
Operations Manager
Maverik Adventure's First Stop
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Crew Trainer
McDonald's
08.2022 - 01.2024
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Sales Associate
Parkland USA
06.2020 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Highland High School
Pocatello, ID05.2018
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Inventory management
- Cash handling
- Cleaning and sanitizing
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Maverik Adventure's First Stop
01.2024 - Current
Crew Trainer
McDonald's
08.2022 - 01.2024
Sales Associate
Parkland USA
06.2020 - 03.2023
High School Diploma -
Highland High School
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