Michael Reynolds
El Paso,TX
Summary
Seasoned Logistical Specialist with experience running local and regional routes while exceeding profit goals. Skillfully maintains knowledge to inform customers and expand sales. Organizes accounts and paperwork to promote optimal business operations and customer satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
28
28
years of professional experience
Work History
Pizza Delivery Driver
Domino's Pizza
Dawsonville, GA
07.2023 - 12.2023
- Delivered fresh food to customers across local area.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Informed regular customers of new products or services and price changes.
- Loaded delivery vehicle with orders and ensured accuracy of order items.
- Provided courteous customer service by addressing customer concerns promptly and professionally.
- Answered phone calls from customers placing takeout orders.
- Analyzed customer address to determine best route for timely delivery.
- Navigated local streets and highways with ease using GPS system.
- Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
- Stocked shelves with fresh ingredients needed for pizza making process.
- Conducted daily cleaning duties such as mopping floors, washing dishes.
- Presented customers with bills and receipts to collect payment for delivered food.
- Collected money, provided change and recorded transactions on receipts.
- Greeted customers upon arrival, took orders and provided product knowledge.
- Collected tips from customers through hands-free electronic methods.
- Followed proper sanitation protocols when handling food products on the job.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Resolved customers' complaints regarding products or services.
- Maintained vehicle according to company and state safety requirements.
- Contacted customers prior to delivery to coordinate delivery times.
- Prepared pizzas according to customer specifications.
- Ensured all food safety regulations were followed during preparation process.
- Processed cash and credit and debit payments accurately using point-of-sale system.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Maintained clean traffic record and kept vehicle clean and in top operating condition.
- Maintained positive relationships with customers to promote further business opportunities.
- Navigated urban and rural delivery routes and delivered food items at or before quoted times.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Carried food in insulated bags to maintain hot or cold temperature.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Adhered to company policies and procedures as outlined in employee handbook.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered products to customer locations on time.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
92A Automated Logistical Specialist
US Army
Washington, DC
03.1996 - 12.1999
- Processed requests for repairs, replacements, and maintenance services.
- Developed plans for efficient distribution of resources according to customer needs and requirements.
- Monitored compliance with established policies and procedures regarding inventory control.
- Presented and explained work orders to team.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Ensured proper packaging and shipping of items according to safety regulations.
- Assisted in the development of new methods or technologies to improve logistics operations.
- Analyzed demand data from customers to forecast future resource needs.
- Developed strategies for optimizing supply chain processes across multiple sites.
- Inspected equipment for wear, specifications adherence and issues.
- Utilized automated systems to track parts and materials for repair orders.
- Created detailed documentation for each shipment received or sent out.
- Prepared reports on supply activities, including inventory levels, stock locations, and cost analysis.
- Maintained records of all incoming and outgoing shipments to ensure accurate tracking.
- Held staff meetings to share project information and address specific issues.
- Conducted periodic inspections of storage areas to identify any shortages or damaged items.
- Reviewed supplies inventory levels and purchased necessary items.
- Assisted in the preparation of supply documents such as requisitions and purchase orders.
- Managed warehouse space utilization by relocating items as needed.
- Checked loaded materials compared to work orders for correctness.
- Assessed job sites to determine work needed.
- Completed or assisted with difficult or skilled tasks.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Provided technical assistance on the operation of automated logistics systems.
- Performed daily inventory of equipment and supplies, ensuring accuracy.
- Coordinated with other departments to resolve problems related to logistics operations.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Leveraged ULLS (Unit Level Logistical System} skills to input and compile data gathered from various sources.
- Modified existing software systems to enhance performance and add new features.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Lakota West High School
West Chester, OH06-1994
Skills
- Warehouse Logistics
- Distribution and warehousing
- Shipping and receiving
- Materials management
- Logistics Management
- Route optimization
- Smartphone operation
- Delivery confirmations
Timeline
Pizza Delivery Driver
Domino's Pizza
07.2023 - 12.2023
92A Automated Logistical Specialist
US Army
03.1996 - 12.1999
High School Diploma -
Lakota West High School
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