Michael Rice
Las Vegas,Nevada
Summary
Dynamic leader with a proven track record at Harrah's Hotel And Casino Las Vegas, enhancing operational efficiency and guest satisfaction through expert casino operations knowledge and exceptional team management. Spearheaded innovative promotions and security measures, significantly boosting revenue and safety. Skilled in staff training and development, ensuring a highly motivated workforce and superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Assistant Casino Manager
Harrah's Hotel And Casino Las Vegas
10.2020 - Current
- Supervised security measures to maintain a safe gaming environment for guests and employees alike.
- Coordinated special events within the casino, attracting both new customers and retaining existing clientele base.
- Streamlined casino operations for increased efficiency by implementing new policies and procedures.
- Contributed to the design of casino layout improvements for enhanced guest experience and operational efficiency.
- Assisted in resolving high-value disputes between players or staff members professionally following established protocols.
- Implemented innovative staff scheduling system, maximizing productivity during peak hours without sacrificing customer service quality.
- Continually updated knowledge of industry regulations, ensuring all actions taken were in compliance with relevant laws at local, state, or federal levels depending on jurisdiction.
- Analyzed game performance data to identify trends or issues requiring attention or modification for better results.
- Managed inventory control, maintaining optimal levels of supplies while reducing waste and controlling costs.
- Provided input on key decisions affecting the casino''s long-term success through regular meetings with upper management and other senior staff members.
- Oversaw staff hiring, training, and development, resulting in a highly skilled and motivated workforce.
Backup Assistant/Casino Manager
Harrah's Hotel And Casino Las Vegas
03.2005 - 05.2020
- Collaborated with marketing team to develop successful promotions, driving up casino revenue.
- Coordinated special events within the casino, attracting both new customers and retaining existing clientele base.
- Monitored gaming floor activity to ensure compliance with regulatory requirements and internal controls.
- Supervised security measures to maintain a safe gaming environment for guests and employees alike.
- Streamlined casino operations for increased efficiency by implementing new policies and procedures.
- Assisted in managing daily financials, ensuring accurate reporting and adherence to budgets.
- Managed inventory control, maintaining optimal levels of supplies while reducing waste and controlling costs.
- Analyzed game performance data to identify trends or issues requiring attention or modification for better results.
- Conducted regular performance reviews for employees, identifying areas of improvement and setting achievable goals.
- Assisted in resolving high-value disputes between players or staff members professionally following established protocols.
- Continually updated knowledge of industry regulations, ensuring all actions taken were in compliance with relevant laws at local, state, or federal levels depending on jurisdiction.
- Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
- Oversaw staff hiring, training, and development, resulting in a highly skilled and motivated workforce.
Dual Rate Table Games Supervisor
Harrah's Hotel And Casino Las Vegas
11.2004 - 05.2005
Education
Accounting, Computer Science
Yakima Valley Community College
Yakima, WASkills
- Staff Training and Development
- Team Management
- Casino operations knowledge
- Employee Scheduling
- Gaming regulations expertise
- Technical knowledge
- Employee Relations
- Customer Service
- Customer Complaint Resolution
- Inventory Control
- Staff Scheduling
- Financial Management
- Friendly, Positive Attitude
- Teamwork and Collaboration
Timeline
Assistant Casino Manager
Harrah's Hotel And Casino Las Vegas
10.2020 - Current
Backup Assistant/Casino Manager
Harrah's Hotel And Casino Las Vegas
03.2005 - 05.2020
Dual Rate Table Games Supervisor
Harrah's Hotel And Casino Las Vegas
11.2004 - 05.2005
Accounting, Computer Science
Yakima Valley Community College
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