Summary
Overview
Work History
Education
Skills
Timeline
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Michael Rice

Summary

Retail Sales Associate with expertise and extensive experience in hospitality and travel; excelling in client relationship management and satisfaction. Demonstrates strong skills in persuasive negotiation and problem-solving, consistently achieving sales targets while fostering a collaborative team dynamic. Passionate about continuing to sharpen customer service skills and strategies to drive growth and enhance sales as well as client experience.

Overview

14
14
years of professional experience

Work History

Outside Sales Representative

Eazy Vacations
01.2022 - Current
  • Foster a welcoming environment for new clients, effectively communicating membership benefits and ensuring a smooth onboarding process
  • Resolve 95% of inquiries within 24 hours, building trust
  • Engage 30-50 potential clients weekly with customized presentations
  • Conduct in-depth analysis of client preferences
  • Craft tailored vacation packages, ensuring optimal alignment with individual needs and expectations
  • Partner with senior representatives on complex projects, providing crucial administrative support to enhance team efficiency and client service delivery

Sales Associate/Impact Team Member

Abercrombie and Fitch/Hollister Co.
01.2011 - 01.2014
  • Fostered positive shopping experiences by proactively engaging customers, addressing inquiries, and providing personalized product recommendations
  • Optimized store operations through meticulous inventory management, enhancing product availability and customer satisfaction
  • Contributed to team success by maintaining a clean, organized sales floor and assisting colleagues during peak shopping periods

Bartender Supervisor

The Padre Hotel
01.2021 - 01.2022
  • Led bar team to enhance service, significantly boosting customer satisfaction and retention
  • Managed POS systems, ensuring accurate revenue tracking, and improved financial transparency
  • Maintained bar cleanliness and stock, ensuring a seamless customer experience
  • Trained staff on menu knowledge, enhancing service quality and order accuracy
  • Implemented marketing strategies, driving noticeable sales growth and brand visibility

Server/Bartender Trainer

BJ's Restaurant and Brewhouse
01.2016 - 01.2021
  • Upsold premium brands, boosting sales and enhancing customer satisfaction
  • Trained new staff to ensure adherence to company policies and high service standards
  • Managed multiple tasks efficiently in a fast-paced environment, maintaining quality service
  • Utilized strong interpersonal skills to foster positive customer relationships

Server Supervisor

Maui Pho Fusion Grill
01.2014 - 01.2016
  • Led guest inquiries and reservations, enhancing customer satisfaction and retention
  • Built client rapport, driving repeat visits with friendly service and cuisine expertise
  • Gathered customer feedback to improve service quality and dining experience
  • Trained new staff on service protocols, enhancing team efficiency and customer satisfaction

Education

Associate in Arts (A.A.) - Liberal Studies

Bakersfield College
Bakersfield, CA
05.2018

Skills

  • Goal-oriented
  • Strong customer service
  • Building client relationships
  • Negotiating contracts
  • Persuasive negotiating
  • Closing sales
  • Computer skills
  • Adaptability
  • Efficient time management
  • Creative problem solving

Timeline

Outside Sales Representative

Eazy Vacations
01.2022 - Current

Bartender Supervisor

The Padre Hotel
01.2021 - 01.2022

Server/Bartender Trainer

BJ's Restaurant and Brewhouse
01.2016 - 01.2021

Server Supervisor

Maui Pho Fusion Grill
01.2014 - 01.2016

Sales Associate/Impact Team Member

Abercrombie and Fitch/Hollister Co.
01.2011 - 01.2014

Associate in Arts (A.A.) - Liberal Studies

Bakersfield College

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Michael Rice