MICHAEL RICHARDS
Lakeland
Summary
Investigation professional with solid foundation in uncovering and analyzing evidence to resolve cases effectively. Known for high standard of teamwork and results-driven approach, adaptable to changing requirements. Proficient in critical thinking and problem-solving, with reputation for reliability and collaborative efforts.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
32
32
years of professional experience
Work History
Medical Investigator
GEICO
02.2025 - Current
- Conducted thorough investigations into claims to identify fraud and ensure accuracy in reporting.
- Analyzed data trends and patterns to develop strategies for preventing fraudulent activities.
- Developed comprehensive reports summarizing findings and recommending actions based on evidence collected.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Analyzed evidence and compiled detailed reports for legal proceedings and organizational review.
Director of Operations
RV Glassmasters LLC
10.2023 - 12.2024
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Analyzed performance metrics to identify areas for operational enhancement and drive continuous improvement efforts.
- Established training programs for staff, fostering a culture of safety and professional development within the organization.
- Oversaw inventory management systems to maintain optimal stock levels and reduce waste across operations.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Developed and implemented strategic initiatives to optimize resource allocation and cost management.
Detective
Polk County Sheriff's Office
05.2011 - 09.2023
- Conducted thorough investigations to solve complex criminal cases and gather evidence.
- Collaborated with law enforcement agencies to share intelligence and resources during joint operations.
- Developed case strategies by analyzing data and identifying patterns in criminal behavior.
- Trained junior detectives in investigative techniques, fostering skill development and knowledge sharing.
- Implemented policy changes that enhanced departmental efficiency and improved investigative outcomes.
- Led task forces addressing organized crime, coordinating efforts between multiple jurisdictions for comprehensive solutions.
- Presented findings at court hearings, effectively communicating evidence to support prosecution efforts.
- Obtained and served search warrants related to ongoing cases.
- Prioritized multiple active cases efficiently by continually reassessing urgency levels based on emerging factors such as public safety concerns or new leads.
- Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
DoD Contractor
Dyncorp International
10.2009 - 05.2011
- Created custom reports utilizing advanced database management techniques to improve operational efficiency.
- Provided expert guidance on system architecture and design, as well as security protocols, to ensure optimal performance.
- Implemented best practices in risk management processes to reduce potential liabilities associated with contract fulfillment.
- Conducted real time training of Afghan National Police and Afghan Border Patrol in the manners of Democratic Law Enforcement practices.
- Provided site security training and logistical support of kinetic operations.
- Supervised the National Police Academy of 250 students and 12 Instructors.
- Led cross-functional teams to enhance operational efficiency and reduce project turnaround times.
- Streamlined logistics processes, improving supply chain management and resource allocation.
Police Sergeant
City of Lake Alfred
08.1999 - 10.2009
- Monitored officer performance through field observations and reviews of incident reports.
- Supervised and guided subordinate staff in performance of assigned duties.
- Ensured that all necessary paperwork was completed accurately prior to submission for review by command staff members.
- Demonstrated excellent communication skills when interacting with victims, witnesses, suspects, attorneys, judges and other law enforcement personnel.
- Maintained a thorough knowledge of laws related to arrest procedures, search and seizure guidelines and use of force regulations.
- Provided leadership during critical incidents such as hostage situations or active shooter scenarios by coordinating resources and personnel involved on scene.
- Applied sound judgment when making decisions regarding the safety of officers or civilians under dangerous conditions.
- Supervised daily operations and ensured adherence to law enforcement protocols.
- Conducted training sessions for new officers, enhancing team performance and operational readiness.
Loss Prevention Manager
Kmart
10.1996 - 08.1999
- Demonstrated expertise in developing and implementing loss prevention strategies, policies and procedures.
- Developed and implemented loss prevention strategies to minimize shrinkage and enhance store profitability.
- Led training sessions for staff on theft prevention techniques and safety protocols.
- Experienced in training staff on standard operating procedures related to loss prevention techniques.
- Knowledgeable in researching emerging trends in loss prevention technology and applying them to increase safety standards.
- Skilled at preparing detailed reports on all security related incidents to upper management.
- Conducted safety, hazard and security audits around store building to gather information on operations.
Manager on Duty
McDonalds
05.1994 - 09.1996
- Maintained a high level of professionalism while handling difficult customer issues.
- Managed daily operations, including overseeing staff and customer service.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Utilized problem-solving skills to resolve conflicts quickly and efficiently.
- Trained new employees on company policies, procedures and work ethics.
- Organized workflow tasks to prevent downtime and production gaps.
Education
Bachelor of Science (B.S.) - Criminal Justice
Polk State College
Winter Haven, Florida05.2006
Skills
- Data Analysis
- Business Development
- Workforce Planning
- Quality Assurance
- Cross-functional Collaboration
- Operational Efficiency
- Organizational Skills
- Time Management
- Customer Service
- Team Leadership
- Interrogation
- Report Preparation
- Researching skills
- Report Writing
- Incident Investigation
- Patience and Persistence
- Fraud detection
- Analytical thinking
- Detailed report writing
- Interview techniques
- Due diligence
- Ethical and honest
- Risk assessment
- Investigation management
- Data review
- Risk analysis
- Report preparation
Timeline
Medical Investigator
GEICO
02.2025 - Current
Director of Operations
RV Glassmasters LLC
10.2023 - 12.2024
Detective
Polk County Sheriff's Office
05.2011 - 09.2023
DoD Contractor
Dyncorp International
10.2009 - 05.2011
Police Sergeant
City of Lake Alfred
08.1999 - 10.2009
Loss Prevention Manager
Kmart
10.1996 - 08.1999
Manager on Duty
McDonalds
05.1994 - 09.1996
Bachelor of Science (B.S.) - Criminal Justice
Polk State College