Michael Richardson

Hardworking and punctual. Works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

• CPR, 05/01/23, SC2-American Red Cross
• Forklift Certification, 05/01/14, SC2
• Skid Steer/bobcat, 04/01/16, Osha

• Managed a staff of up to 12 personnel including recruiting, training, scheduling, and providing feedback
• Developed and implemented customer service strategies to improve customer satisfaction
• Established policies and procedures to ensure compliance with company standards
• Collaborated with other departments to ensure smooth operations
• Supervised a team of 10 repack employees to ensure product accuracy and ecient workow
• Developed and implemented protocols to ensure all products met quality standards
• Monitored product quality and employee performance, and provided feedback
• Maintained a safe working environment and ensured safety protocols were followed
• Trained new employees on proper repack procedures and safety protocols
• Worked closely with the production team to ensure timely order fulfillment
• Resolved customer issues and complaints in a timely and professional manner
• Implemented safety procedures and ensured that safety protocols were followed
• Monitored production and quality standards, and provided feedback to employees
• Developed and maintained effective working relationships with employees, managers, and other departments
• Analyzed production data and identied areas of improvement
• Developed and implemented new processes to improve efficiency
• Mentored and trained new and existing employees in their roles and responsibilities
• Skilled in troubleshooting and repairing lighting equipment
• Ability to work with minimal supervision and as part of a team
• Ability to work under pressure in a fast paced environment
• Operated a sweeper in a safe and efficient manner to clean streets, sidewalks, and other open areas
• Responsible for daily maintenance checks, including checking fluids, tires, and fuel levels
• Loaded and unloaded debris and trash from the vehicle
• Properly disposed of all waste materials in accordance with safety regulations
• Utilized proper safety procedures while operating the sweeper and other equipment

• Tony Bianco, 04/01/14, 08/01/23, Former Manager SC2, 309-275-3166, tbianco@sc2services.com
• Randy Tuttle, 04/01/14, 08/01/23, Coworker/supervisor, 309-424-1043, Tuttle_Randy_L@cat.com