Michael Richvalsky
North Fort Myers,FL
Summary
Adept Service Advisor with a proven track record, exceeding sales targets through exceptional communication and customer service skills. Skilled in vehicle assessment and service recommendations, I excel in fast-paced environments, demonstrating a strong work ethic and attention to detail. Achieved high customer satisfaction, fostering trust and loyalty.
Customer service professional bringing extensive experience in automotive industry in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Powder Coating
Naples Powder Coating
- Enhanced production efficiency by optimizing powder coating processes and equipment settings.
- Set up and operated powder coating and assorted power and hand tools.
- Prepared parts for coating and followed all procedures regarding powder coating application.
- Enhanced powder coating quality by implementing efficient preparation and application techniques.
Assistant Used Car Manager
Tamiami Hyundai
02.2023 - 12.2025
- Assisted in managing inventory for used car sales, ensuring accurate stock levels and timely updates.
- Supported customer inquiries by providing detailed vehicle information and facilitating test drives.
- Coordinated with finance department to streamline loan processing for customers purchasing used vehicles.
- Implemented marketing strategies to promote quality used car inventory, increasing customer engagement.
- Developed relationships with local vendors to enhance service offerings and improve operational efficiency.
- Assisted in developing an online presence for the dealership, increasing visibility among potential clients searching for used cars online.
- Maximized showroom utilization, employing strategic merchandising techniques to showcase top-selling models effectively.
- Increased customer satisfaction rates by providing excellent service and addressing client concerns promptly.
- Enhanced used car inventory management, streamlining processes for vehicle acquisition and disposal.
Service Advisor
Tamiami Hyundai
09.2020 - 01.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Advisor
Naples Dodge Chrysler
02.2014 - 01.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
High School Diploma -
East Stroudsburg High School North
Bushkill Pa 05-2006
Skills
- Service Estimates
- Excellent Communication
- Attention to Detail
- Listening Skills
- Strong Work Ethic
- Vehicle assessment
- Multitasking and Organization
- Computer Skills
- Customer Service
- Team player mentality
- Technical knowledge
- Service Recommendations
Timeline
Assistant Used Car Manager
Tamiami Hyundai
02.2023 - 12.2025
Service Advisor
Tamiami Hyundai
09.2020 - 01.2023
Service Advisor
Naples Dodge Chrysler
02.2014 - 01.2020
Powder Coating
Naples Powder Coating
High School Diploma -
East Stroudsburg High School North