Michael Riddle
Duluth,US
Summary
Results-driven professional with extensive experience in team leadership and customer service, transitioning into a sales-focused role. Demonstrated ability to manage operations in high-pressure environments, achieving high customer satisfaction and repeat business. Proficient in building relationships, identifying client needs, and leading teams to surpass performance targets. Strong communication, problem-solving, and organizational skills enhance value delivery and client experiences.
Overview
2
2
years of professional experience
Work History
Material Handler
Defender Services Inc
Atlanta, Georgia
05.2025 - 08.2025
- Loaded and unloaded trucks with precision and attention to detail.
- Organized inventory in warehouse according to established protocols.
- Maintained cleanliness and safety standards throughout work areas.
- Assisted in tracking inventory levels using warehouse management software.
- Collaborated with team members to optimize material flow processes.
- Managed work area cleanliness by following company guidelines for organization.
- Followed safety guidelines to minimize hazards during material handling tasks.
Team Member
Vertigo Fun Park
Alpharetta, Georgia
04.2025 - 05.2025
- Monitored inventory levels and restocked supplies as needed during shifts.
- Participated in team meetings to discuss workflow improvements and operational efficiency.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
Shift Leader
Pizza Hut
Duluth, US
06.2023 - 05.2025
- Led a team of 7 employees to enhance overall operational effectiveness.
- Communicated performance goals and priorities to drive team alignment.
- Maintained high service quality while ensuring customer satisfaction.
- Minimized downtime for supplies to optimize workflow efficiency.
- Enforced safety protocols to uphold workplace standards.
- Improved handoff efficiency between shifts, enhancing productivity.
- Supervised team members during shifts to ensure seamless operations.
- Delivered exceptional customer service by addressing needs promptly.
Education
Some college - Business
Georgia Gwinnett College
Lawrenceville, GA08.2025
Skills
- Task and time management
- Inventory control
- Client service excellence
- Leadership and supervision
- Issue resolution strategies
- Process optimization
- Cleanliness standards
- Pallet assembly skills
- Material staging and pulling
- Tool selection proficiency
- Barcode scanning capabilities
- Storage solutions for materials
- CRM expertise in customer relations
- Reporting for inventory management
- Stacking techniques for materials
- Food handling practices
- Driving proficiency
- Cash handling skills and accuracy
- Enhancing customer satisfaction levels
- Crisis management in high-pressure situations
- Standard operating procedure (SOP) creation and execution
- Effective delegation of tasks
Timeline
Material Handler
Defender Services Inc
05.2025 - 08.2025
Team Member
Vertigo Fun Park
04.2025 - 05.2025
Shift Leader
Pizza Hut
06.2023 - 05.2025
Some college - Business
Georgia Gwinnett College
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