Michael Ridge
Leesville,SC
Summary
Hardworking, proactive employee enthusiastic about learning the data analytics field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Proven track record in exceeding business goals and providing excellent customer service by training, managing, mentoring, and interacting with coworkers and clients at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Gilstrap Family Dealerships
2023.03 - 2024.05
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Managed approximately 100 calls, emails, and texts per day from customers.
- Stayed knowledgeable on latest automotive innovations and technological advancements through continuous training.
Inbound Area Manager
Amazon
2021.04 - 2022.10
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Improved efficiency of shift from 25 to 46 packages per person per hour.
Assistant Manager
Dollar Tree
2020.07 - 2021.04
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased stores online rating from 2.5 to 4.5 stars.
Hospitality Worker
Clemson Catoring
2013.08 - 2018.05
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Increased customer satisfaction survey score from 89 to 98%.
Education
Bachelor of Science - Financial Management
Clemson University
Clemson, SC12.2019
Skills
- CRM proficiency
- Customer Service and Satisfaction
- Data Preparation and Processing
- Data Driven Decision Making
- Data Visualization
- R Programming
- SQL
- Microsoft Office Suite
- Bloomburg Market Concepts Certification
- Joe Verde Sales Certification
- Google Data Analytics Certification
Timeline
Sales Consultant
Gilstrap Family Dealerships
2023.03 - 2024.05
Inbound Area Manager
Amazon
2021.04 - 2022.10
Assistant Manager
Dollar Tree
2020.07 - 2021.04
Hospitality Worker
Clemson Catoring
2013.08 - 2018.05
Bachelor of Science - Financial Management
Clemson University
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