Michael Riedel
Material Handling & Delivery Associate
Sterling Heights
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
9
9
years of professional experience
Work History
Material Handling & Delivery Associate
Wyandotte Electric Supply
05.2022 - 04.2025
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
- Delivered packages to customer doorsteps and business offices.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Completed on-time deliveries by choosing best and most efficient routes.
- Increased repeat business by providing exceptional customer service during each interaction.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
Entry-Level Machine Operator
Freer Tool
09.2021 - 05.2022
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Complied with company and OSHA safety rules and regulations.
Automotive Detail & Lot Attendant
Serra Ford Collision
02.2021 - 09.2021
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Parked and retrieved cars according to customer needs.
- Escorted drivers to vehicles and helped load or carry large items.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Prepared vehicles for delivery to customers, ensuring they were clean and fueled.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
- Mitigated risk of damage, instructing staff on proper vehicle handling and parking techniques.
Line Striping & Sealcoating Technician
JP Asphalt Inc
05.2018 - 02.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
Restaurant Team Lead
Esplendido Mexican Cuisine - Pizza & Spirits
08.2016 - 05.2018
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
GED -
Utica Community Education Center
Sterling Heights, MI 05.2001 -
Skills
DOT compliance
Commercial driving
CDL holder
Time management skills
Supplies monitoring
Vehicle maintenance
Package handling
Loading and unloading
Route planning
Cleanliness standards
Timeline
Material Handling & Delivery Associate
Wyandotte Electric Supply
05.2022 - 04.2025
Entry-Level Machine Operator
Freer Tool
09.2021 - 05.2022
Automotive Detail & Lot Attendant
Serra Ford Collision
02.2021 - 09.2021
Line Striping & Sealcoating Technician
JP Asphalt Inc
05.2018 - 02.2021
Restaurant Team Lead
Esplendido Mexican Cuisine - Pizza & Spirits
08.2016 - 05.2018
GED -
Utica Community Education Center
05.2001 -
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