Lauren Riker
Hazlet,NJ
Summary
Seasoned Chief Operating Officer experienced in company oversight and cost-effective resource management. Achieved enhanced performance quality and maximized staff productivity through accountability and measurable goal-setting. Demonstrated strategic planning and leadership skills in coaching and educational support, fostering success across diverse teams and learning environments.
Overview
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Substitute Teacher
Hazlet Township Public Schools
Hazlet, Nj
09.2024 - Current
- Delivered engaging lessons for diverse student groups across all grade levels.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with teachers to align instructional strategies with curriculum goals and address student needs.
- Supervised students during lunch and recess, ensuring safety and orderliness.
- Utilized educational technology to create interactive lessons that facilitated student engagement and learning.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided individualized instruction to special needs students, promoting their academic progress and inclusion.
- Requested substitute teaching assignments due to strong recommendations from previous employers.
Coach
Hazlet Township Public Schools
Hazlet, NJ
03.2023 - Current
- Developed practice plans to enhance athlete performance and teamwork skills.
- Conducted individual assessments to identify players' strengths and areas for improvement.
- Encouraged players with positive reinforcement during game play or practice sessions.
- Collaborated with faculty to align athletic programs with educational objectives.
Chief Operating Officer
Hybrid healthcare Communications
Eatontown, New Jersey
01.2019 - 09.2023
- Led operational strategy and process improvements across healthcare communication initiatives.
- Directed the daily operations of multiple departments across the organization.
- Managed cross-functional teams to ensure seamless project execution and collaboration.
- Enhanced operational systems, processes, and best practices for greater efficiency.
- Coordinated major healthcare project initiatives from planning through to execution, ensuring timely completion.
- Collaborated with senior leadership on organizational objectives and initiatives.
- Supported CEO with operational insights and strategic decision-making.
- Developed and implemented policies to enhance service delivery and engagement.
- Fostered relationships with stakeholders to support organizational goals and objectives.
- Provided guidance and support for problem solving efforts.
- Monitored performance metrics to ensure quality standards are met.
- Executed on-time, on budget project management to adhere to project road map.
- Reviewed policies and procedures to ensure compliance with applicable parties.
- Reviewed, analyzed, and interpreted financial statements.
- Analyzed financial data and identified areas of improvement for cost savings.
- Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Negotiated contracts with vendors and suppliers for goods or services.
Executive Vice President
Hybrid Healthcare Communications
Eatontown, NJ
01.2017 - 02.2019
- Directed strategic initiatives to enhance healthcare communication practices.
- Oversaw cross-functional teams to implement innovative solutions in client projects.
- Collaborated with stakeholders to develop comprehensive marketing strategies.
- Managed relationships with key clients to ensure alignment on project goals.
- Led executive meetings to drive decision-making and align organizational goals.
- Implemented organization's overall mission and vision and assessed employees' job satisfaction in workplace.
- Collaborated with several top clients on various issues.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Formulated strategic financial plans for projects to guarantee increase in revenue and decrease in costs.
- Represented the organization at industry events, conferences or trade shows as required.
- Developed and implemented strategic plans to achieve company objectives.
- Managed financial resources in order to achieve optimal budget performance.
- Mentored junior staff members on best practices related to operations management.
- Facilitated executive level decision making when needed by providing timely analysis of data points.
- Reviewed reports produced by internal teams regarding operational performance metrics.
- Coordinated cross-functional teams for successful execution of projects or initiatives.
Vice President of Client Service
Hybrid Healthcare Communications
Eatontown, Nj
01.2014 - 01.2017
- Led strategic initiatives to enhance client engagement and satisfaction.
- Developed comprehensive communication strategies for healthcare marketing campaigns.
- Managed cross-functional teams to ensure project alignment and timely delivery.
- Implemented training programs to improve team collaboration and effectiveness.
- Cultivated relationships with stakeholders to drive business development efforts.
- Developed and executed strategic plans to support the vision of the organization.
- Identified problems and implemented solutions to better streamline operations.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
- Oversaw human resources functions such as recruitment, employee relations, and training.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
- Advised senior executives on approaches for resolving complex issues impacting operations.
- Organized special projects such as corporate events or marketing campaigns.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
Director of Client Services
Hybrid Healthcare Communications
Eatontown, NJ
07.2007 - 01.2014
- Managed client accounts to drive satisfaction and retention through proactive support.
- Developed strategic plans that improved service delivery and responsiveness to client needs.
- Collaborated with cross-functional teams to align client needs with services.
- Led training sessions for staff on client communication best practices.
- Oversaw project timelines and deliverables for client engagements.
- Analyzed client feedback to improve service offerings and processes.
- Facilitated regular meetings with clients to discuss progress and updates.
- Implemented quality assurance measures to maintain consistent service excellence during client meetings.
Education
Bachelor of Science - Business Administration (Marketing Concentration)
Monmouth University
West Long Branch, NJ 09.2001 - 05.2003
Associate of Arts - Business Administration
Brookdale Community College
Lincroft, NJ 09.1997 - 05.1999
Skills
- Team collaboration
- Project management
- Individualized instruction
- Client relationship management
Timeline
Substitute Teacher
Hazlet Township Public Schools
09.2024 - Current
Coach
Hazlet Township Public Schools
03.2023 - Current
Chief Operating Officer
Hybrid healthcare Communications
01.2019 - 09.2023
Executive Vice President
Hybrid Healthcare Communications
01.2017 - 02.2019
Vice President of Client Service
Hybrid Healthcare Communications
01.2014 - 01.2017
Director of Client Services
Hybrid Healthcare Communications
07.2007 - 01.2014
Bachelor of Science - Business Administration (Marketing Concentration)
Monmouth University
09.2001 - 05.2003
Associate of Arts - Business Administration
Brookdale Community College
09.1997 - 05.1999