Michael Riley
Richmond,IN
Summary
Proven leader with extensive experience in staff management and customer service excellence, notably at CVS Pharmacy. Skilled in POS system operation and conflict resolution, I have effectively enhanced sales performance and customer satisfaction rates. My approach prioritizes safety and efficient operations, driving significant improvements in workplace productivity and service quality.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
08.2021 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Completed cash and credit card transactions accurately using POS software.
Planogram Team Member
Meijer
10.2019 - 06.2021
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
- Collaborated with team members to complete planogram resets and revisions in a timely manner, contributing to overall productivity.
- Improved product placement efficiency by executing planograms and ensuring proper merchandise presentation.
- Maintained current knowledge of industry trends and competitor strategies through ongoing research and communication with peers at other locations.
- Expedited planogram implementation by utilizing store-specific tools and equipment, reducing project completion time and minimizing disruptions to the sales floor.
- Increased customer satisfaction by quickly responding to inquiries about product availability or location within the store layout.
- Sustained effective communication with supervisors regarding progress updates, challenges faced during projects, and potential solutions for improved performance.
- Achieved consistent compliance with corporate standards for merchandising excellence through thorough execution of planograms across all departments.
- Streamlined merchandise flow by organizing backroom storage areas for easy access during restocking processes.
- Ensured accurate pricing information by regularly updating price tags and signage according to established guidelines.
- Enhanced store appearance and customer experience by maintaining clean, organized, and visually appealing displays.
- Contributed to loss prevention efforts through vigilant monitoring of high-theft items and adherence to company policies regarding theft deterrents.
- Assisted in training new team members on planogram procedures, fostering a cohesive and efficient work environment.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks by size, style, and color.
Cashier
H-E-B Grocery
02.2009 - 03.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Reduced processing errors by meticulously following transaction procedures.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
National Trail High School
New Paris, OH06.2005
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Staff Motivation
- Inventory control and record keeping
- Safety understanding
- Operations Management
- Safety awareness
- Conflict resolution techniques
- Inventory Control
- Policy Enforcement
- Inventory Management
- Project Management
- Cash Handling
- Team Leadership
- Team Supervision
- Positive Attitude
- Strong verbal and written communication
- Decision-making capabilities
- Creative Problem-Solving
- Customer Service Management
- Conflict Resolution
- Complaint resolution
- Sales and Upselling
- Flexible Schedule
- POS System Operation
- Customer Service
- Decision-Making
- Computer Skills
- Active Listening
- Relationship Building
Timeline
Shift Supervisor
CVS Pharmacy
08.2021 - 08.2024
Planogram Team Member
Meijer
10.2019 - 06.2021
Cashier
H-E-B Grocery
02.2009 - 03.2012
High School Diploma -
National Trail High School