Job Search Status
Open to workDesired start date: Immediately
Open To Work
Michael Riley
Horseheads,NY
Work Preference
Summary
Technical Account Manager with more than 4 years of hands-on experience in software development and web technologies to support enterprise accounts and promote customer success. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Overview
5
5
years of professional experience
Work History
Associate Technical Account Manager
Black Duck
01.2026 - 06.2026
- Managed 5 enterprise customer relationships by understanding business objectives, aligning technical outcomes, and driving measurable application security value for clients.
- Collaborated cross-functionally with internal engineering, support, and professional services teams to address client risks and deliver cohesive solutions.
- Monitored account health and operational performance, prioritizing proactive issue resolution and risk mitigation to support long-term success.
- Conducted product training sessions for clients, enhancing user competency and engagement.
Security Program Manager
Black Duck
10.2025 - 01.2026
- Coordinated customer-focused security programs, tracked adoption metrics and drove remediation actions in partnership with client stakeholders.
- Worked with clients to define meaningful success goals, aligning security outcomes with business priorities.
- Partnered with internal teams to streamline delivery processes and improve client engagement outcomes.
- Facilitated technical enablement, ensuring clients understood use-cases and realized tangible value from application security services.
- Provided insight into vulnerability trends and outcomes through data-informed reporting to internal and external partners.
- Worked with cross-functional teams to refine client engagement workflows and optimize resolution paths.
Security Services Associate
Synopsys
06.2022 - 10.2025
- Delivered customer onboarding and ongoing platform support, helping customers adopt security tooling effectively across their SaaS environment.
- Collaborated with stakeholders to define project requirements and align on strategic objectives.
- Facilitated regular team meetings to monitor progress, address challenges, and celebrate successes collaboratively.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Professional Services Associate
WhiteHat Security
02.2022 - 06.2022
- Supported deployment and adoption of security tools, assisting clients in realizing operational value and efficient remediation planning.
- Built strong customer rapport by guiding them through technical challenges and facilitating smooth usage of platform features.
- Collaborated with cross-functional teams to implement corrective measures based on risk assessments and client feedback.
Build/Deploy Technician
CTG
04.2021 - 02.2022
- Imaged, configured, and deployed 50+ workstations, and laptops weekly across a healthcare system spanning 40+ medical offices and 3 hospital campuses.
- Installed and configured software for EHR-related workstations, medical carts, and specialized peripherals, ensuring hardware met clinical and administrative requirements prior to deployment.
- Coordinated with IT staff and department leads to troubleshoot build and hardware issues, track deployed assets, and maintain accurate inventory records across a high-volume, multi-site environment.
- Developed standard operating procedures for efficient workflow management.
Education
Bachelor of Science - Computer Information Systems, Minor - Network Sec
University of Northern Colorado
Greeley05-2018
Certification of Completion - Engineering - Cybersecurity Boot Camp
Columbia University
New York, NY07.2021
Skills
- SLA compliance
- Escalation management
- Account growth
- Client onboarding
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Relationship building
- Customer Success
- Vulnerability Management
- Stakeholder Engagement
- Remediation Guidance
- Incident & Issue Resolution
- Microsoft Office
- Salesforce
- Documentation
- JIRA
- Operational excellence
- Business analysis
Timeline
Associate Technical Account Manager
Black Duck
01.2026 - 06.2026
Security Program Manager
Black Duck
10.2025 - 01.2026
Security Services Associate
Synopsys
06.2022 - 10.2025
Professional Services Associate
WhiteHat Security
02.2022 - 06.2022
Build/Deploy Technician
CTG
04.2021 - 02.2022
Bachelor of Science - Computer Information Systems, Minor - Network Sec
University of Northern Colorado
Certification of Completion - Engineering - Cybersecurity Boot Camp
Columbia University