Michael Rinella
New Franklin
Summary
Reliable professional with extensive experience in customer service and team leadership at National Commercial Warehouse. Proven ability to enhance customer satisfaction through effective problem-solving and communication. Skilled in training and mentoring staff, while leveraging technical troubleshooting and critical thinking to drive operational efficiency and improve service delivery.
Overview
25
25
years of professional experience
Work History
Lead CSR
National Commercial Warehouse
04.2021 - Current
- Assisted customers with inquiries and product information to enhance satisfaction.
- Learned company policies and procedures to provide accurate support.
- Collaborated with team members to address customer concerns effectively.
- Maintained knowledge of products and services to foster informed recommendations.
- Adapted quickly to new software tools for managing customer interactions.
- Supported senior staff in resolving complex issues through effective communication skills.
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
Restaurant Manager
Apple American Group LLC
04.2001 - 03.2021
- Supervised daily operations, ensuring efficient service and high customer satisfaction.
- Trained and mentored staff on best practices to enhance team performance.
- Managed inventory levels, reducing waste through effective stock control methods.
- Developed and implemented new training programs to improve employee skills and retention.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Led initiatives to enhance operational workflows, resulting in improved service times and overall productivity.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Associate of Arts - Music
University of Akron
Akron, OHSkills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Shipping and receiving
- Verbal and written communication
- Creative problem solving
- Decision-making
- Microsoft Excel
- Product knowledge
- Technical troubleshooting
- Conflict resolution
Timeline
Lead CSR
National Commercial Warehouse
04.2021 - Current
Restaurant Manager
Apple American Group LLC
04.2001 - 03.2021
Associate of Arts - Music
University of Akron
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