Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michael Rivera

Riverside,CA

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

12
12
years of professional experience

Work History

3rd Shift Production Supervisor

IDx
Ontario, CA
02.2019 - Current
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Cultivated professional working relationships with peers and supervisors.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Supervised and trained new machine operators to ensure effective and efficient service, monitored work performance and coordinated with management and team regarding company goals
  • Served as technical support to all employees where necessary; delegated tasks and accountabilities, established work schedules, and provided guidance, motivation, emotional support, and role modeling to all
  • Ensured a safe, secure, and healthy environment by establishing, following, and enforcing safety standards and procedures; investigated and resolved complaints
  • Communicated daily with Supervisors from previous and following shifts; passing on pertinent information on causes of downtime and corrections made to process during the shift
  • Worked closely with support staff, such as technicians, production supervisors, and material/warehouse to resolve issues

3rd Shift Lead

Loutech
Chino, CA
02.2019 - 02.2018
  • Supervised ongoing daily production phases.
  • Maintained expenses below budget through accurate planning, waste reduction, and purchasing with cost-effective operating procedures; arranged for equipment maintenance and repairs
  • Identified areas of process improvement occasions; established goals, objectives and selected cross-functional members in the team
  • Executed tracking action plans, analyzed programs and oversaw progress; coordinated follow-up meetings for every event to ensure work was completed and improvements were apprehended


3rd Shift Supervisor CADCAM

Riverside Dental Ceramics
Riverside, CA
09.2013 - 02.2018
  • ▪ Met company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that complied with all company policies and procedures
  • Assessed and implemented improved processes and new technologies, and collaborated with management regarding the implementation of these improvements to steer the company’s future in a positive direction
  • Organized and directed worker training programs, resolved personnel problems and evaluated employee performance
  • Showed commitment to the organization’s safety culture through personalbehavior and willingness to influence others
  • Ensured technicians met their daily production requirements, and maintained department supplies and prevented excess inventory of supplies
  • Worked with CADCAM software 3shape; calibrated UR Robot to keep the machine running automatically
  • Spot-checked all incoming and outgoing work; made sure shades were mixed correctly to acquire the natural color of teeth, and the metal arbors were ready to run for the implant department
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Customer Service Representative

RSI Insurance
Costa Mesa, CA
01.2009 - 12.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

Business Administration And Management

Riverside City College
Riverside, CA
05.2024

GED -

Costa Mesa High School
Costa Mesa, CA
05.2010

Skills

  • Flexible and Adaptable
  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Self-motivated professional
  • Decision Making
  • Active Listening
  • Good listening skills
  • Teambuilding
  • Leadership
  • Organization and Time Management

Languages

Spanish
Native or Bilingual

Timeline

3rd Shift Production Supervisor

IDx
02.2019 - Current

3rd Shift Lead

Loutech
02.2019 - 02.2018

3rd Shift Supervisor CADCAM

Riverside Dental Ceramics
09.2013 - 02.2018

Customer Service Representative

RSI Insurance
01.2009 - 12.2013

Business Administration And Management

Riverside City College

GED -

Costa Mesa High School

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Michael Rivera