Summary
Overview
Work History
Skills
Languages
Timeline
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Michael Rivera

Fall River,MA

Summary

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Versatile team member offering over Number years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Reliable Job Title experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills. Reliable Job Title serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Online Personal Shopper

Walmart
11.2023 - 01.2024
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
  • Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
  • Conducted thorough research on current fashion trends, maintaining up-to-date knowledge of popular styles and designers.
  • Attended industry events, establishing valuable contacts within the retail sector to better serve clients'' unique needs.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
  • Assisted clients with physical therapy exercises.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Monitored and reported any changes in clients' physical and mental health.
  • Provided assistance with medication management.
  • Encouraged clients to take part in activities tailored to individual needs.
  • Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
  • Developed and implemented activities to improve clients' quality of life.
  • Coordinated appointments with medical professionals.
  • Facilitated transportation to and from appointments.
  • Helped clients to maintain independence and quality of life.
  • Preserved patient safety by following safety protocols.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Participated in team meetings and staff training sessions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Maintained entire family's schedule and organized events.
  • Provided emotional support and companionship to clients.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Created attractive displays to attract more customers and increase sales.
  • Communicated with vendors to stay informed of new products and stock availability.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Loaded and unloaded orders at customer's homes or locations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Managed client information securely, respecting confidentiality agreements while maintaining detailed records of past purchases and preferences.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Assisted customers in visualizing desired outcomes by utilizing digital tools such as mood boards or virtual fitting rooms.
  • Sourced hard-to-find items for discerning clients by leveraging industry connections with specialty retailers or boutique shops.
  • Educated clients on various styling techniques and outfit combinations to enhance their wardrobe versatility.
  • Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
  • Expanded clientele base through engaging marketing campaigns via social media platforms and targeted advertising efforts.
  • Tailored shopping experiences for each client, taking into account their individual budget constraints and style preferences.
  • Boosted client retention rates through consistent follow-ups after purchase transactions were completed.

Fast Food Worker

Wendy’s
10.2022 - 12.2022
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
  • Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
  • Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.
  • Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
  • Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
  • Kept accurate records of inventory levels, enabling timely reordering of supplies to prevent shortages during busy periods.
  • Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
  • Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared salads, soups and sandwiches for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
  • Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Assisted management with inventory control tasks such as tracking usage rates and identifying trends to help minimize waste and costs.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Trained newly hired employees on routine tasks and customer service.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Processed orders on POS system and accepted cash and charge payments.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Made change and returned correct cash and coin to patrons.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Suggested complementary items to orders to boost sales.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Assisted with preparing salads and cold food items.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.

Skills

  • Route Planning
  • Brand Awareness
  • Sales Experience
  • Delivery Management
  • Customer Service Expertise
  • Product Picking
  • Attention to detail
  • Organizational skills
  • Adaptability
  • Order processing
  • Visual merchandising
  • Conflict resolution
  • Active listening
  • Problem-solving abilities
  • Styling techniques
  • Relationship building
  • Inventory management
  • Strong fashion sense
  • Patience and empathy
  • Customer Service
  • Flexible Schedule
  • Online Order Processing
  • Planning and Organization
  • Decision-Making
  • Accurate Money Handling
  • Prioritizing Orders
  • Merchandise Selection
  • Shipping and Receiving Packages
  • Calendar Management
  • Strong Work Ethic
  • Excellent Communication
  • Activity Planning
  • Client Satisfaction
  • Problem-Solving
  • Creative Thinking
  • Product Recommendations
  • Teamwork and Collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Online Personal Shopper

Walmart
11.2023 - 01.2024

Fast Food Worker

Wendy’s
10.2022 - 12.2022

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Michael Rivera