Michael Rivera
The Bronx,NY
Summary
Dynamic and experienced driver with over 18 years at A & G Distributors, excelling in route navigation and customer service. Proven track record in ensuring timely deliveries and maintaining vehicle safety through thorough inspections and preventative maintenance. Committed to enhancing customer satisfaction while efficiently managing delivery documentation and load securing.
Overview
18
18
years of professional experience
Work History
A & G Distributors
Albert Rivera
Lake Ariel , PA
06.2007 - Current
- Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Provided assistance loading, unloading product from truck as needed upon delivery, pickup from customer's location.
- Assisted with unloading product from truck as needed upon delivery to customer's location.
- Adhered to assigned routes and followed time schedules.
- Updated electronic tracking system throughout the day with delivery status information.
- Communicated customer complaints, requests and feedback to company management.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Adhered to all safety policies and procedures while operating a commercial vehicle.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Maintained cleanliness of vehicle interior and exterior.
- Inspected vehicle and maintained gas, oil and water levels.
- Accurately completed paperwork associated with each delivery, such as invoices, bills of lading, and logs.
- Utilized street maps to plan and determine most efficient routes.
- Navigated routes with relevant map programs and GPS systems.
- Provided friendly customer service when interacting with clients during deliveries.
- Returned, undeliverable, or unsold items, and returns for business credit.
- Chauffeured supervisor to business locations for the collection of required payments.
Education
High School Diploma -
Western Wayne High School
South Canaan, PA06-2007
Skills
- Route navigation
- Load securing
- Delivery documentation
- Customer service
- Vehicle inspection
- Preventative maintenance
- Chauffeur supervisor, and passengers
- Over 20 years driving experience
Timeline
A & G Distributors
Albert Rivera
06.2007 - Current
High School Diploma -
Western Wayne High School
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