Michael Rivera Rodriguez
Columbus,OH
Summary
Dynamic Sales Associate with proven expertise at Walmart, excelling in customer service and building rapport. Recognized for enhancing customer satisfaction and boosting sales revenue through effective product recommendations and problem-solving skills. A reliable team player, committed to fostering a positive environment and ensuring a seamless shopping experience. Recognized as a great worker with a great personality who has a passion for goals. A reliable worker who does not have laziness in his vocabulary and rejects if it presents itself. A good team player who doesn’t want lazy players in his team, otherwise his goals aren’t going to be met in the team.
Overview
3
3
years of professional experience
Work History
Sales Associate
Walmart
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific products.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
GED - None
West Jefferson High School
Richmond, VA07.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Reliable and punctual
- Excellent people skills
- Flexible schedule
- Customer needs assessment
- Building rapport
- Merchandise display
- Product recommendations
- Friendly and outgoing
- Customer engagement
- Task prioritization
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Walmart
11.2022 - Current
GED - None
West Jefferson High School
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