Michael Rizzo
Canton,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Merchandising Assistant Store Manager
Lowe's
07.2022 - 12.2023
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Streamlined inventory management by implementing a user friendly color coded overhead tag process allowing merchandise to be rotated effectively.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
- Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
- Collaborated with store management to develop effective merchandising strategies, optimizing product placement and sales performance.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
- Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
- Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Directed the store safety team, building on a strong safety culture. Ensured all associates have access to the team meetings and the ability to voice concerns. Drove the store to reach a 1095 day accident free streak and the #4 safety rating in the whole company.
Pro Sales Manager
Lowe's
08.2020 - 07.2022
- Collaborated with sales teams to develop winning strategies for complex deals, resulting in increased revenue.
- Streamlined internal processes by creating and implementing efficient pre-sales procedures and documentation standards.
- Trained junior pre-sales team members, improving overall team performance and knowledge base.
- Assisted in closing deals by presenting compelling business cases and demonstrating the value of products to prospective clients.
- Conducted market research to identify new business opportunities and strengthen competitive positioning.
- Developed a comprehensive understanding of product offerings, enabling effective communication of value propositions to clients.
- Supported post-sales efforts by providing ongoing customer engagement, fostering long-term relationships and repeat business.
- Actively sought opportunities for upselling or cross-selling additional products or services during pre-sales engagements.
- Evaluated customer feedback to identify areas for improvement, leading to a more effective pre-sales process and greater client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with community to increase sales volume.
Millwork Sales Specialist
Lowe's
03.2020 - 08.2020
- Enhanced customer satisfaction by providing personalized millwork design solutions tailored to individual needs.
- Increased sales revenue by effectively promoting and upselling millwork products to clients.
- Developed strong relationships with contractors and builders, leading to an expanded client base and increased referral business.
- Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
- Efficiently managed multiple projects simultaneously, ensuring all timelines were met without compromising quality or customer satisfaction levels.
- Continuously exceeded sales targets through strategic prospecting efforts aimed at identifying new opportunities within the market.
- Minimized errors during installation processes by proactively communicating with installers regarding project specifications and requirements.
- Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
- Prepared invoices, processed payments and set up plans for remaining account balances.
Garden Center Department Supervisor
The Home Depot Inc
04.2016 - 11.2016
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
Specialty Departments Supervisor
The Home Depot Inc
03.2007 - 04.2016
- Increased sales in the specialty departments through effective merchandising and product promotion.
- Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
- Continuously monitored market trends relevant to the specialty department offerings, making strategic adjustments accordingly.
- Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
- Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced department performance by building team knowledge of install programs. Driving the attachment rate to sell the entire project.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Operations Manger
American Polyurethane Systems Inc.
08.2004 - 03.2007
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Conducted individual job site and crew performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed robust contingency plans to ensure business continuity during weather and material supply disruptions.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Partnered with vendors and suppliers to effectively manage and budget.
Journeyman Machinist
Aliquippa Machine Company
06.1999 - 08.2004
- Increased production efficiency by optimizing CNC lathe programming and tooling selection.
- Reduced machine downtime by troubleshooting and resolving complex programming issues.
- Ensured accuracy of finished products through rigorous testing and inspection, maintaining high-quality standards.
- Developed comprehensive documentation for programming processes, facilitating future improvements and modifications.
- Optimized cutting parameters to extend tool life while maintaining required surface finish and tolerances.
- Utilized CAD/CAM software for generating efficient G-code programs tailored to specific job requirements.
- Inspected first-run and in-process parts using precision measuring equipment.
- Performed machine maintenance per preventive maintenance instructions.
- Inspected finished products to verify compliance with production tolerances.
- Worked with variety of materials, tooling and machine operations.
- Interpreted engineering drawings and sketches to plan, layout and set-up procedures.
- Used CAT software to produce geometric layouts for production.
- Reduced waste and increased material utilization with precise measurement and cutting techniques.
Machinist Apprentice
Spectrum Mechanical Services Inc.
08.1995 - 06.1999
- Improved machining accuracy by diligently following blueprints, work orders, and sketches.
- Enhanced workflow efficiency by maintaining clean and organized workspaces for optimized equipment access.
- Reduced production errors by accurately measuring dimensions using precision tools such as calipers and micrometers.
- Refined craftsmanship skills through hands-on practice with various machines including lathes, mills, grinders, and drill presses.
- Demonstrated adaptability through quick learning of new machining methods as required per project specifications or industry advancements.
- Ensured smooth operation of machinery throughout production runs, troubleshooting issues as they arose for minimal downtime.
- Consistently met tight tolerances within specified limits, ensuring high-quality products were delivered to customers.
- Inspected parts using calipers, micrometers and depth gauges.
- Fabricated and welded rail and mining fixtures to detailed specifications.
- Traveled with program mentor to steel manufacturing facilities to learn millwright practices. Gaining knowledge for on-site field repairs.
- Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
Education
High School Diploma -
Beaver County AVTS
Center Township, PAJourneyman's Certificate - Machinist / Tool And Die Maker
Pennsylvania Department Of Labor And Industry
Harrisburg, PASkills
- Safety Monitoring
- Inventory Coordination
- Staff Training and Development
- Sales Forecasting
- Stock Control
- Promotional Planning
- Time Management
- Team Leadership
- Customer Service Excellence
- Profit and Loss Understanding
- Coaching and Mentoring
- Process Development
Timeline
Merchandising Assistant Store Manager
Lowe's
07.2022 - 12.2023
Pro Sales Manager
Lowe's
08.2020 - 07.2022
Millwork Sales Specialist
Lowe's
03.2020 - 08.2020
Garden Center Department Supervisor
The Home Depot Inc
04.2016 - 11.2016
Specialty Departments Supervisor
The Home Depot Inc
03.2007 - 04.2016
Operations Manger
American Polyurethane Systems Inc.
08.2004 - 03.2007
Journeyman Machinist
Aliquippa Machine Company
06.1999 - 08.2004
Machinist Apprentice
Spectrum Mechanical Services Inc.
08.1995 - 06.1999
High School Diploma -
Beaver County AVTS
Journeyman's Certificate - Machinist / Tool And Die Maker
Pennsylvania Department Of Labor And Industry
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