Summary
Overview
Work History
Education
Skills
Fluent in Spanish
Languages
Timeline
BusinessAnalyst

Michael Rizzo

Michigan City,IN

Summary

Dynamic and results-oriented professional with extensive experience in customer service and teamwork, notably at Express Clothing. Excelled in high-stress situations, ensuring accuracy in financial transactions and fostering repeat business through exceptional people skills. Demonstrated problem-solving prowess and adeptness in multi-tasking, significantly enhancing customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Sales Associate

Express Clothing
07.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Back of House Team Member

Adidas Outlet
01.2017 - 04.2021
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.

Sales Associate

Michael Kors
10.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Varsity Referee Basketball

IHSAA
06.2020 - Current
  • Promoted good sportsmanship among players.
  • Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Kept track of time and scores during games
  • Stayed physically fit to keep up with pace of games.
  • Enforced rules and regulations during games to facilitate safe and fair play.
  • Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
  • Coordinated with other referees to execute smooth and consistent games.
  • Collaborated with other referees to ensure consistent application of rules across all games.

Utility Worker

Four Winds Casino Resort
02.2020 - 01.2025
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Collected and disposed of trash and debris.
  • Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
  • Verified that all safety procedures were followed while working on utility systems.
  • Trained other personnel in proper maintenance and repair of utility systems.
  • Performed regular monitoring of utility systems to confirm proper functioning.
  • Maintained high standards of workmanship by adhering to industry regulations and company policies during installations, repairs, or maintenance tasks.
  • Assisted in training new hires on company procedures, safety guidelines, and job-specific tasks to ensure a consistent level of service quality across the workforce.
  • Completed daily maintenance tasks in record time to maximize productivity.

Education

Business Accounting

Southwestern Oregon Community College
Coos Bay, OR

High School Diploma - General Studies

Fallbrook Union High School
Fallbrook, CA
06.1997

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving

Fluent in Spanish

Can speak, talk, text, and read in Spanish

Languages

Spanish
Full Professional

Timeline

Sales Associate

Express Clothing
07.2024 - Current

Sales Associate

Michael Kors
10.2021 - Current

Varsity Referee Basketball

IHSAA
06.2020 - Current

Utility Worker

Four Winds Casino Resort
02.2020 - 01.2025

Back of House Team Member

Adidas Outlet
01.2017 - 04.2021

Business Accounting

Southwestern Oregon Community College

High School Diploma - General Studies

Fallbrook Union High School

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Michael Rizzo