MICHAEL R. MARRERO

Oversee a team of seven experienced workers' compensation adjusters handling claims in California, Texas, Iowa, Illinois, and Indiana, with caseloads of up to 150 claims each. Provide support and guidance with claim reviews, file reviews, and supervisor reviews. Attend and participate in weekly claim reviews for various clients. Attend in-person claim reviews when needed. Maintain timely diaries and tasks. Work closely with clients on providing updates and ensure status updates are updated every 90 days. Drive a 100% closing ratio and monthly settlement goals.

• Supervises a team of 5 experienced claims examiners and claims administrator, participates in hiring, leads adjuster training, manages assigned adjuster workloads and performance.
• Conduct monthly audits on various claims to ensure consistency across the team.
• Hold weekly/monthly one on ones with examiners based on their experience and needs.

• Oversaw a team of 5 claims examiners with various ranges of experience.
• During the last year with Amtrust, I was given my own caseload of 100 claims while overseeing the team as well.
• Held coaching/mentoring sessions and conducted monthly team meetings with direct reports where 4/5 adjusters were fully remote.

• Initially started as a claim's examiner, then promoted to senior adjusters and eventually claims supervisor in 2015 after leading a mentorship program.
• During my supervisor role there, I oversaw a team of 5 claims examiners with various levels of experience.

• Initially began as a clerk in the file room, promoted to claims assistant in late 2009 and eventually becoming a claims examiner 10/2010 handling a caseload roughly of 135 claims.

• Responsible for policies identification, mail processing, file indexing, bar coding, photocopying and maintenance of files.
• Filing, sorting, batching of department correspondence.
• Opening, sorting, matching and distribution of mail.
• Performs other duties as assigned such as generating acceptance and delay letters.
• Proficient use of computer including claims information coverage, Athena, E-mail and Zeus knowledge, assists Switchboard Operator.
• Assists Claims Assistants with overflow of file and serves and other diary tasks.