Summary
Overview
Work History
Education
Skills
Technical Training
Safety Training
Timeline
Generic

Michael R. Marshall

Jacksonville

Summary

Accomplished leader with 30+ years of experience in operational management and strategic planning. Proven track record in enhancing performance metrics, managing fiscal responsibilities, and fostering stakeholder relationships. Successfully led multiple process improvements from initiation to sustainability. Seeking senior executive position to utilize skills and experience in establishing and achieving organization's strategic goals.

Overview

39
39
years of professional experience

Work History

Principal Senior Field Manager - Process Improvement

Amazon
04.2023 - 03.2025
  • Company Overview: ACES (Amazon Customer Excellence System) aims to enhance customer experience, boost productivity, improve quality, and lower costs throughout Amazon's operations network
  • The position is at the director level
  • I oversee 32 Sort Centers and utilize five managers to focus on quality improvement, cost reduction, and process enhancement from Inbound to Outbound
  • Implemented a QCD (Quality, Cost, Delivery) mechanism using an existing central action tracking system, replacing the locally built A3s
  • This change improves accessibility for leadership, from building leaders to the vice president
  • Implemented the Goalie Process in 64 Sort Centers, which reduced missorts by $7 million and increased capacity by 7.36%, resulting in a calculated cost avoidance of $16.2 million and a total annual benefit of $24 million
  • Guided my team to establish and document standards for inbound and flow control concerning a new cross-belt sorter being integrated into the network
  • Collaborated with the finance team on a planning process to reduce labor hours during overlapping days, resulting in a weekly cost avoidance of $111 thousand
  • Guided and supported senior leadership through two reorganizations while maintaining standards with new sort centers
  • Hired and developed two leaders who are successfully managing their own regions
  • ACES (Amazon Customer Excellence System) aims to enhance customer experience, boost productivity, improve quality, and lower costs throughout Amazon's operations network

Regional Field Leader

Amazon
01.2021 - 03.2023
  • I trained two new Regional Directors on Sort Center metrics and standard operating procedures, focusing on quality, cost, and delivery
  • As the Metric Owner for 113 Sort Centers, I increased the Perfect Scan Rate (PSR) network performance by 1.47%
  • I trained and mentored the new leadership team for four newly launched facilities
  • Led weekly calls on cost, quality, and benchmarks to implement best practices and identify action items by site

Operations Manager

Amazon
08.2019 - 01.2021
  • Executed Peak 2019 with a team of new Area Managers, exceeding planned volume expectations by 20%
  • Implemented a small sortation process that increased throughput per hour by 42 points
  • Established standardized procedures to ensure compliance across all roles and maintain consistency throughout all departments
  • Developed a bottom-up planning document to establish individual process rates, resulting in a throughput gain of 52 to 87 per hour

Senior Manager Operations Support

Saddle Creek Logistics
10.2018 - 08.2019
  • Led the Lean initiative, achieving an 18% increase in corporate audit compliance
  • I developed graphical work instructions to ensure consistent standard operating procedures across all shifts
  • I implemented several administrative lean initiatives that reduced the time required by clerks and management members
  • I established tracking systems to ensure that the management team has accurate accountability

Senior Manager Operations Support

Saddle Creek Logistics
02.2018 - 10.2018
  • Acted in the capacity of General Manager while position was vacant
  • Managed P&L (Profit and Loss) reports
  • Restructured shift staffing based on historical inbound and outbound volumes
  • Established new contracts to support key initiatives
  • Planned purchases to support key operations while bridging personnel relationships

Distribution Manager

Saddle Creek Logistics
02.2016 - 02.2018
  • I supervised a team made up of one exempt employee and 28 non-exempt associates
  • I reorganized the team to create a cohesive unit focused on achieving or surpassing our goals
  • The Key Performance Indicators (KPIs) for the shift demonstrated an overall increase of 3.5% across all processes
  • Prepared and submitted daily and weekly Profit and Loss (P&L) reports to the customer
  • I successfully implemented and led six Lean Six Sigma projects, achieving verified savings of $625 thousand

Inbound Operations Manager

KeHe Distributors
10.2015 - 02.2016
  • Created tools to track relevant data, ensuring exposure and focus on information that supports process improvements
  • Enforce safety procedures that were not being followed to establish a safety culture
  • I restructured the Returns department to improve data tracking and reduce the number of continuous credits issued

Maintenance Supervisor

Honeywell
07.2015 - 10.2015
  • Adjusted team expectations to maximize time and resources, increasing the plan from 72% to 96% of the goal within six weeks
  • Created tools to evaluate the staffing levels needed to complete contracts
  • Implemented process improvements to reduce administrative bottlenecks across multiple functional areas

Operations Manager

Zulilly
05.2014 - 07.2015
  • I managed the daily operations of six managers and oversaw a workforce of 300 to 500 employees, depending on the volume
  • I collaborated with the Director and General Manager to understand their vision and develop effective operational processes for a new million-square-foot warehouse
  • Implemented Lean processes to reorganize packing stations, achieving 95% box availability
  • Estimated annual savings of $200,000
  • Implemented a 5S process across the fulfillment center to enhance standard work procedures and create a safer environment
  • Managed testing across multiple shifts to evaluate time savings and the return on investment for acquiring and implementing several new technologies aimed at reducing Takt time while minimizing safety incidents
  • Coached and mentored two leads who initially struggled with interviewing, ultimately exceeding expectations and receiving promotions

Production Control/Group Leader

Target
11.2012 - 05.2014
  • Coordinated warehouse operations to ensure departments were efficiently staffed within budget
  • Created an Excel staffing tool for each department that ensured a consistent planning process among managers
  • This tool reduced training time for new managers and cut staff planning time by 50%, while also tracking daily data
  • Coordinated daily activities within the facility, both inbound and outbound; motivated my peers to achieve desired outcomes in productivity, teamwork, safety, quality, and job knowledge

Director of Operations

Oshkosh Defense
02.2012 - 10.2012
  • I was hired as the Director of Operations for JNMF in Kandahar, Afghanistan, on a contract-award contingency basis
  • Worked with Industrial Engineers to create detailed work instructions for teams performing maintenance on various military equipment, aiming to systematically reduce Takt time
  • The expectation was to manage a maintenance facility with over 100 bays, employing approximately 350 to 400 staff members

Area Manager

Amazon
02.2011 - 02.2012
  • Streamlined workflow and labor resources to ensure packages were packed, labeled, sorted, and shipped efficiently
  • I led a team of up to 165 associates while managing department operations to ensure that established standards were consistently met
  • Applied Lean and Six Sigma principles to minimize waste
  • Managed over 920,000 square feet of warehouse space
  • Led and participated in multiple Kaizen events, one of which resulted in annual savings of $150,000 per facility

Chief Warrant Officer 3/Ret

United States Marine Corps
04.1986 - 03.2011
  • Served as the Company Commander of the Motor Transport Intermediate Maintenance Facility with over 600 personnel
  • Provided logistical, supply chain, and intermediate maintenance support for over 20,000 vehicles
  • Advised the Commander and staff on capabilities and limitations regarding personnel and equipment
  • Ensured adherence to applicable safety regulations and hazardous materials guidelines
  • Led, supervised, and mentored approximately 600 motor transport technicians and 8 junior officers/non-commissioned officers
  • Ensured the accuracy of maintenance management documents and web-based reports, strictly following guidelines
  • Developed and implemented a web-based SharePoint system for instant submission of critical repair requests, reducing repair lead times from 7-10 days to an average of 3 days
  • Maintained facility conditions and maintenance to ensure adequate working environments
  • Directed a team overseeing property books valued at over $15.2 million
  • Managed a $7.5 million account comprising tools, equipment, and repair parts
  • Oversaw the supply chain for repair parts exceeding $12.5 million
  • Facilitated the timely ordering and reordering of repair parts to support the III Marine Expeditionary Force
  • I conducted a critical analysis to identify the materials needed to support combat operations
  • Coordinated and executed more than 1,500 vehicle convoys within Afghanistan
  • Authored and implemented standard operating procedures for convoy operations in Afghanistan
  • Monitored convoys and documented trends to optimize equipment use, minimizing the number of convoys to lower casualties

Education

M.B.A. - Emphasis in Logistics

TUI University
Cypress, CA
09.2007

B.B.A. - Information and Operations Management

Texas A&M University
College Station, TX
12.2000

Skills

  • Strategic Leadership
  • Analytical Problem Solving
  • Operational Management
  • Collaborative Leadership
  • Results-Driven Problem Solving
  • Lean Six Sigma Methodology
  • Continuous Improvement
  • Critical Thinking Skills
  • Data-Driven Decision-Making
  • Project Management
  • Talent Development
  • Operational Military Expertise
  • Employee Development
  • Process Optimization
  • Change Process Optimization
  • Employee Development
  • Skill Enhancement Coaching
  • Operations management
  • Talent Development
  • Multi-Functional Project Management

Technical Training

Black Belt Lean Six Sigma M.B.A., Riverwood Associates, 03/01/19, Atlanta, GA

Safety Training

OSHA - Occupational Safety & Health, Environmental Training for Ground Safety

Timeline

Principal Senior Field Manager - Process Improvement

Amazon
04.2023 - 03.2025

Regional Field Leader

Amazon
01.2021 - 03.2023

Operations Manager

Amazon
08.2019 - 01.2021

Senior Manager Operations Support

Saddle Creek Logistics
10.2018 - 08.2019

Senior Manager Operations Support

Saddle Creek Logistics
02.2018 - 10.2018

Distribution Manager

Saddle Creek Logistics
02.2016 - 02.2018

Inbound Operations Manager

KeHe Distributors
10.2015 - 02.2016

Maintenance Supervisor

Honeywell
07.2015 - 10.2015

Operations Manager

Zulilly
05.2014 - 07.2015

Production Control/Group Leader

Target
11.2012 - 05.2014

Director of Operations

Oshkosh Defense
02.2012 - 10.2012

Area Manager

Amazon
02.2011 - 02.2012

Chief Warrant Officer 3/Ret

United States Marine Corps
04.1986 - 03.2011

B.B.A. - Information and Operations Management

Texas A&M University

M.B.A. - Emphasis in Logistics

TUI University

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Michael R. Marshall