Microsoft Office
Michael Robalino
Human Resource Specialist
San Antonio,Texas
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Human Resources Specialist
U.S. Army, S. Military Installations
Fort Knox, KY
02.2013 - 10.2018
- Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines
- Ability to manage staffing requirements, manage priorities, and coordinate work in order to complete duties in an accurate and timely manner
- Developed and monitored tracking systems for items such as daily/monthly/yearly training, leave and absences, physical training test, etc
- Provided guidance to staff members to include changes in policies and procedures
- Receiving and processing personal and sensitive solider information
- Maintained the confidentiality of information obtained to carry out required duties
- Routinely communicated with chain of command and other allied staff using sound interpersonal skills and is constantly aware of the sensitive information
- Worked independently making decisions based on guidelines, precedents and regulations
- Established constructive and effective working relationships with staff and civilians
- Effectively resolved issues and ensure on-going commitment to chain of command satisfaction
- Worked with soldiers who are eligible for promotion and even arranged the promotion ceremony with the chain of command
- Arranged for soldier's removal boards and handle any disciplinary documentation when a soldier loses rank
- Evaluated soldiers' career desires and qualifications for advanced assignments and prepared and processed requests for transfer
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Developed and coordinated employee training programs to improve productivity and performance.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and implemented onboarding and orientation programs for new employees.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
Medicare Sales Representative
Aetna
San Antonio, TX
01.2012 - 01.2013
- Developed strong relationships with sponsor/or consumers to maximize sales opportunities and sales growth
- Ensured profitable customers and helped grow the business though selling, issue resolution and superior service
- Identified client needs by having and understanding of all the benefits of Aetna products
- Developed/maintained and communicated expertise on products, industry and emerging marketplace trends
- Collaborated with internal partners and/ external constituents to uncover profitable growth and cross-sell opportunities within new or existing customers
- Calculated premiums and established payment methods for sales.
- Generated leads through cold-calling, networking and other outreach methods.
Fraud Specialist
J.P. Morgan Chase
San Antonio, TX
04.2007 - 01.2012
- Communicated with customers in a metrics-driven environment
- Navigated multiple windows/technologies while staying engaged with our customers
- Demonstrated resiliency and extreme adaptability in a fast-paced environment
- Took ownership of each customer interaction while treating customers with respect and responding with empathy
- Demonstrated personal excellence including punctuality, integrity, and accountability
- Approached problems logically and with good judgment to ensure the appropriate customer outcome
- Made appropriate decisions on behalf of our customers quickly and effectively and exercised independent judgement
- Effectively prioritized work to ensure efficiency
- Abided by all applicable regulatory and department practices and procedures
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Total Loss Representative
USAA Insurance
San Antonio, Texas
05.2002 - 04.2007
- Provided claims service to members/customers regarding claims service events involving vehicular total loss
- Explained procedures and answered inquiries for adjusting auto total loss claims
- Analyzed information obtained to establish compliance for regulatory requirements and settlement value
- Evaluated and negotiated settlement of automobile first and third party physical damage claims within established settlement authority limits and negotiated any excessive storage charges
- Provided coordination with internal functions to include appraisal operations, Subrogation and Salvage
- Provided appropriate and timely integrated solutions to USAA member
- Documented the loss, addresses immediate questions regarding the claims process
- Applied knowledge of coverages to initiate and/or conclude claims as appropriate
- Contributed to enterprise business goals through enterprise referrals and relationship building.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Associates of Arts - Business Management
Northeast Lakeview College
Universal City, TX 08.2018 - 12 2020
Bachelor Of Applied Science - Business Management
Wayland Baptist University
Plainview, TX 01.2021 - 12.2022
Skills
Account management
undefinedSoftware
Word
Excel
Powepoint
Access
Timeline
Bachelor Of Applied Science - Business Management
Wayland Baptist University
01.2021 - 12.2022
Associates of Arts - Business Management
Northeast Lakeview College
08.2018 - 12 2020
Human Resources Specialist
U.S. Army, S. Military Installations
02.2013 - 10.2018
Medicare Sales Representative
Aetna
01.2012 - 01.2013
Fraud Specialist
J.P. Morgan Chase
04.2007 - 01.2012
Total Loss Representative
USAA Insurance
05.2002 - 04.2007
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