Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Robb

805 Paseo Camarillo Apt 517,FL

Summary

Dynamic hospitality, professional with extensive experience at many different restaurants and concepts, excelling in team leadership and customer service. Proven track record in enhancing team productivity through effective coaching and conflict resolution. Skilled in implementing agile methodologies and optimizing workflows, resulting in improved operational efficiency and heightened customer satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager/ Lead Server/ Trainer

Selvins Restaurant & Lounge
03.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Server/ Certified Trainer

Mastros Steakhouse
11.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Private Chef

Various Employers
06.2017 - Current
  • Worked closely with clients regarding their nutritional goals and implemented meal plans accordingly.
  • Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients.
  • Adapted quickly to last-minute changes in menu requests or guest counts without sacrificing quality or presentation standards.
  • Maintained a clean and organized kitchen workspace, adhering to strict sanitation guidelines and safety protocols.
  • Upheld confidentiality agreements with high-profile clientele while providing discrete personal chef services in various settings.
  • Developed innovative recipes and cooking techniques to continually exceed client expectations.
  • Coordinated with event planners during large gatherings or parties, ensuring seamless service and guest satisfaction.
  • Demonstrated versatility by preparing various types of cuisine from around the world according to client preferences.
  • Enhanced client satisfaction by creating customized menus tailored to individual dietary needs and preferences.
  • Implemented creative presentation techniques that added visual appeal to dishes while maintaining taste quality.

Head Oyster Chef/ Director of Hospitality

Lure Fish House
10.2010 - 10.2017
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
  • Developed signature dish that became bestseller, combining innovative flavors with classic techniques.
  • Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.

Education

EMT -

Moorpark College
Moorpark, CA

High School Diploma - General Studies

Pacifica High School
Oxnard, CA
05.2005

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Relationship building
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Conflict resolution
  • Coaching and mentoring

Accomplishments

Won Hospi award for best service in Southern California.

Featured in multiple publications for my work in the food and beverage industry.

Certification

Serve safe certification.

Alcohol & beverage control

Timeline

Manager/ Lead Server/ Trainer

Selvins Restaurant & Lounge
03.2024 - Current

Server/ Certified Trainer

Mastros Steakhouse
11.2017 - Current

Private Chef

Various Employers
06.2017 - Current

Head Oyster Chef/ Director of Hospitality

Lure Fish House
10.2010 - 10.2017

EMT -

Moorpark College

High School Diploma - General Studies

Pacifica High School

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Michael Robb