Michael Roberts
Process Assistant
Euclid,OH
Summary
Team-oriented Warehouse professional accustomed to shipping and packages meeting customer deadlines. Energetic individual equipped to work hard in a fast-paced, constantly changing environments.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Process Guide FLATS
Amazon
Euclid, OH
10.2019 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere. For the month of February 2021 ranked #2 for the month with 11.38 JPH rate.
- Maintained excellent attendance record, consistently arriving to work on time and following the schedule.
- Operated Zebra RF scanners to track packages and verify contents of containers where correct for the final destination and communicating to the WS for opportunities.
- Operated pallet jacks and moved containers to their staging destination for departure to various Amazon warehouse locations.
- Participated in team-building activities to enhance working relationships in the FLATS. For the month of July led the FLATS team with a 6.68 recirculation percent, 20 shifts. This was accomplished through driving rates, explaining goals to the team, kept chutes open and minimized sorts not being available.
- IB DOCK: Pick Trained/Slam Operator/Amnesty
- OB DOCK: Lead CPT Chaser/Palletizer/Inductor/WS
- Flats PG: communicated daily goals, assisted with staffing, monitored rates, reviewed Grafana and ICW for quick resolutions to AGL/IOB'S.
Warehouse Manager
National Mattress & Furniture Warehouse
Cleveland, OH
10.2018 - 10.2019
- Handled day-to-day shipping and receiving overseeing more than 125 deliveries per day.
- Led value-added customer service team that consistently over-delivered on customer expectations, maintained a 98.6% on time record along with a 99% customer satisfaction survey metric.
- Scheduled the repair team to customer locations based on availability.
Education
High School Diploma -
Lincoln West High School
Cleveland, OH 08.1997 - 06.2001
Skills
Inducting
Water Spider (Dock and Flats)
Fluid Loading
Palletizing
CPT Chaser & Loader
Safety and compliance
Team Work
Speed
Accuracy
Communication
Timeline
Process Guide FLATS
Amazon
10.2019 - Current
Warehouse Manager
National Mattress & Furniture Warehouse
10.2018 - 10.2019
High School Diploma -
Lincoln West High School
08.1997 - 06.2001