Summary
Overview
Work History
Education
Skills
Timeline
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Michael Roberts

Process Assistant
Euclid,OH

Summary

Team-oriented Warehouse professional accustomed to shipping and packages meeting customer deadlines. Energetic individual equipped to work hard in a fast-paced, constantly changing environments.

Overview

4
4
years of post-secondary education
3
3
years of professional experience

Work History

Process Guide FLATS

Amazon
Euclid, OH
10.2019 - Current
  • Proved successful working within tight deadlines and fast-paced atmosphere. For the month of February 2021 ranked #2 for the month with 11.38 JPH rate.
  • Maintained excellent attendance record, consistently arriving to work on time and following the schedule.
  • Operated Zebra RF scanners to track packages and verify contents of containers where correct for the final destination and communicating to the WS for opportunities.
  • Operated pallet jacks and moved containers to their staging destination for departure to various Amazon warehouse locations.
  • Participated in team-building activities to enhance working relationships in the FLATS. For the month of July led the FLATS team with a 6.68 recirculation percent, 20 shifts. This was accomplished through driving rates, explaining goals to the team, kept chutes open and minimized sorts not being available.
  • IB DOCK: Pick Trained/Slam Operator/Amnesty
  • OB DOCK: Lead CPT Chaser/Palletizer/Inductor/WS
  • Flats PG: communicated daily goals, assisted with staffing, monitored rates, reviewed Grafana and ICW for quick resolutions to AGL/IOB'S.

Warehouse Manager

National Mattress & Furniture Warehouse
Cleveland, OH
10.2018 - 10.2019
  • Handled day-to-day shipping and receiving overseeing more than 125 deliveries per day.
  • Led value-added customer service team that consistently over-delivered on customer expectations, maintained a 98.6% on time record along with a 99% customer satisfaction survey metric.
  • Scheduled the repair team to customer locations based on availability.

Education

High School Diploma -

Lincoln West High School
Cleveland, OH
08.1997 - 06.2001

Skills

Inducting

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Timeline

Process Guide FLATS

Amazon
10.2019 - Current

Warehouse Manager

National Mattress & Furniture Warehouse
10.2018 - 10.2019

High School Diploma -

Lincoln West High School
08.1997 - 06.2001

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Michael RobertsProcess Assistant