Michael Roberts
San Mateo,CA
Summary
Professional sales leader equipped to drive growth and optimize performance. Proven ability to develop effective sales strategies and build strong relationships with clients. Focused on team collaboration and adapting to changing needs to achieve results. Skilled in team management, market analysis, and strategic planning. Known for reliability, flexibility, and goal-oriented mindset.
Overview
8
8
years of professional experience
Work History
District Sales Manager
Certified Folder Display Service
10.2022 - Current
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Assessed competitive landscape regularly to adapt strategies accordingly and maintain a leading position in the market.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
Office Coordinator
Claddagh refrigeration
12.2019 - 02.2022
- Completed precise estimations of costs, labor hours and materials requirements for HVAC projects/installs.
- Input accurate account data to efficiently update company database and maintain detailed records.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Monitored vendors to maintain competitive pricing and efficient deliveries.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
- Guided team members to minimize delays and maintain high-quality daily production.
- Collaborated closely with Technicians to effectively smooth and improve office and field operations
Business Development Executive
Doodycalls
05.2018 - 12.2019
- Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies.
- Created value propositions, national programs and strategic plans for multi-location and national accounts.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services.
- Developed standard objection responses based on client feedback for use by sales associates in interactions with current and prospective clients.
- Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
- Grew sales YoY by developing robust marketing plans and cultivating long-lasting industry partnerships.
Travel Consultant
Simply Business Class
06.2016 - 05.2018
- Used successful consultative strategies to close new package sales.
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Increased bottom-line revenue, monitoring travel competitor activity to maintain most competitive rate.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, and business executives.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Education
Some College (No Degree) -
Lake Tahoe Community College
South Lake Tahoe, CAHigh School Diploma -
South Tahoe High School
South Lake Tahoe, CA06.2001
Skills
- Adaptable and Resilient
- Customer Service Management
- Workflow Optimization
- Quality Assurance
- Goal Setting
- Vendor Management
- Documentation and Recordkeeping
- Honesty and Integrity
- Team Management and Supervision
- Handling Customer Complaints
- Friendly and Relatable
- Confidence and Drive
- Complex Problem Solving
- Multitasking and Organization
- Multitasking and Prioritization
- CRM and Office Management Software
- Travel Coordination
- Inventory Management
- Inventory Oversight
- Verbal and Written Communication
- Attention to Detail
- Phone and Email Etiquette
- Leadership and Change Management
- Decision Making
- Delegation and Work Assignment
- Research and Analysis
- Time Management
- Team Leadership
- Relationship Building
Timeline
District Sales Manager
Certified Folder Display Service
10.2022 - Current
Office Coordinator
Claddagh refrigeration
12.2019 - 02.2022
Business Development Executive
Doodycalls
05.2018 - 12.2019
Travel Consultant
Simply Business Class
06.2016 - 05.2018
High School Diploma -
South Tahoe High School
Some College (No Degree) -
Lake Tahoe Community College
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