Michael Roberts
Hernando,MS
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
17
17
years of professional experience
Work History
Dock & Door Technician
Shaw Material Handling Systems
Bartlett, TN
08.2024 - Current
- Repaired damaged doors by replacing sections or adding additional bracing as necessary.
- Conducted regular maintenance checks on existing doors and hardware to ensure safe operation.
- Tested newly installed systems for accuracy and compliance with applicable safety standards.
- Troubleshot systems to find root causes of problems and determine repair needs.
- Performed troubleshooting and repair of door hardware, including hinges, locks, closers and other related components.
- Kept work area clean at all times while adhering to company policy regarding waste disposal.
- Completed daily work logs to document completion times and hours spent at each location.
- Ensured that all safety procedures were followed while working on sites.
- Replaced worn or broken parts as needed to restore full operation of the system.
Manager
31-w Insulation Co
Memphis, TN
05.2017 - 08.2024
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Installer
Quality Insulation
Memphis, TN
06.2012 - 05.2017
- Installed new openers and doors for residential customers using a variety of tools.
- Instructed building and homeowners in strategies for care and maintenance of doors.
- Ran wiring, adjusted door and calibrated to set up.
- Troubleshot problems related to power supply or wiring issues associated with opener installation and repair work.
- Inspected and diagnosed issues with garage door systems, including motors, springs, cables, rollers, and tracks.
- Tested safety features such as photoelectric sensors to ensure proper operation of the system.
- Replaced broken panels in order to restore functionality of the door.
- Repaired or replaced faulty components such as torsion springs, pulleys, hinges, cables, and rollers.
Technician
Mid South Door Co
Olive Branch, MS
11.2007 - 05.2012
- Followed up with customers after completion of jobs in order to confirm satisfaction levels.
- Repaired or replaced faulty components such as torsion springs, pulleys, hinges, cables, and rollers.
- Collected payment directly from customers and provided receipts.
- Installed new openers and doors for residential customers using a variety of tools.
- Provided routine maintenance services for existing garage door systems including lubrication of moving parts.
- Troubleshot problems related to power supply or wiring issues associated with opener installation and repair work.
- Replaced broken panels in order to restore functionality of the door.
- Adjusted tension on springs to ensure proper functioning of the door.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
HVAC - HVAC
William R Moore
Memphis, TN01-2008
High School Diploma -
Desoto Central High School
Southhaven, MS01-2006
Skills
- Welding and fabrication
- Automatic door systems
- Electrical wiring
- Overhead door repair
- Fire door inspection
- Manual door repair
- Commercial door experience
Timeline
Dock & Door Technician
Shaw Material Handling Systems
08.2024 - Current
Manager
31-w Insulation Co
05.2017 - 08.2024
Installer
Quality Insulation
06.2012 - 05.2017
Technician
Mid South Door Co
11.2007 - 05.2012
HVAC - HVAC
William R Moore
High School Diploma -
Desoto Central High School
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