MICHAEL ROBERTSON
Fort Smith
Summary
Dynamic Parts Manager at Rath Mitsubishi with expertise in inventory management and vendor relations. Proven track record of enhancing order accuracy and resolving discrepancies, leading to improved operational efficiency. Exceptional customer service skills foster strong relationships, ensuring high satisfaction levels. Adept at providing technical advice and maintaining optimal stock levels to prevent shortages.
Overview
7
7
years of professional experience
Work History
Parts Manager
Rath Mitsubishi
Springdale
02.2024 - 10.2024
- Maintained records of all orders placed, received, and shipped.
- Ensured accuracy in order processing and invoicing procedures.
- Investigated discrepancies between physical inventories and records.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Provided technical advice on the selection of replacement parts.
- Monitored stock levels regularly to avoid backorders or shortages.
- Developed and maintained positive working relationships with vendors.
Service Writer
Meineke Car Care Centers
Springdale
03.2018 - 07.2023
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Processed payments for completed services using cash register or point-of-sale systems.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Scheduled appointments for customers based on technician availability.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Provided cost estimates for additional repairs and services requested by customers.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Worked with sales personnel to price and schedule repair needs on new and used vehicles.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School Diploma -
Southside High School
Fort Smith, AR06-1992
Some College (No Degree) - Psychology
University of Arkansas Fort Smith
Fort Smith, ARSkills
- Inventory management
- Order processing
- Vendor relations
- Technical advice
- Supply chain management
- Customer service
- Warranty tracking
- Attention to detail
- Effective communication
- Problem solving
Timeline
Parts Manager
Rath Mitsubishi
02.2024 - 10.2024
Service Writer
Meineke Car Care Centers
03.2018 - 07.2023
High School Diploma -
Southside High School
Some College (No Degree) - Psychology
University of Arkansas Fort Smith
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