Michael Robertson
CARSON CITY,NV
Summary
Diligent Sales Manager/High Ticket Closer with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
29
29
years of professional experience
Work History
Shift Manager/Pharmacy Technician Trainee
Walgreens
12.2024 - 06.2025
- Opening and closing procedures.
- Processed weekly freight for truck deliveries.
- Completed product returns, ordered voids, customer refunds, cash drops to the safe, and provided change as requested to cash registers.
- Trained in all products and services in the photo department.
- Assisted with and coached other team members.
- Maintained accurate inventory counts; maintained the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
- Responsible for basic department pricing and made daily price changes.
- Assisted in stock rotation, using the first in, first out method and restocked outs and inventory smart counts.
- Reset and revisions of products on a weekly basis.
- Pharmacy Technician in training, cashier, submitted prescription refill requests to Pharmacist, inventory control, and promoted a positive experience to RX customers.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Pharmacy Technician in training, cashier, submitted prescription refill requests to Pharmacist, inventory control, and promoted a positive experience to RX customers.
Travel Agent
World Travel Holdings Inc
10.2022 - 07.2024
- Inbound cruise travel agent working with clients to determine their traveling needs.
- First call high ticket closer of multiple brands.
- Met sales targets and profit goals.
- Ensured you stay up-to-date with tourism trends by attending travel seminars.
- Developed customized travel itineraries based on client preferences and budgets.
- Coordinated bookings for flights, hotels, and activities using advanced reservation systems.
Paralegal
Arizona Advocacy Foundation
04.2020 - 11.2022
- Prepared affidavits, legal correspondence and other documents for attorneys.
- Organized and maintained documents in a paper or electronic filing system.
- Met with clients, attorneys, and other professionals to talk about case details.
- Filed pleadings with court clerk.
- Assisted with preparing for trial by organizing exhibits and assisting with other tasks as needed.
- Prepared briefs, wills, contracts, real estate closing statements, pleadings, appeals, and other legal documents.
- Investigated facts and laws of cases and searched public records and other resources to prepare cases and determine causes of action.
- Gathered and analyzed statutes, decisions, and legal articles, codes, documents and other data.
- Conducted legal research to support case preparation and ensure compliance with regulations.
CEO/Sales Manager/High Ticket Closer
Internet Website Design Concepts LLC.
07.2008 - 04.2020
- Maintained sales goals for company, teams and individual salespeople.
- Created business website designs for business professionals.
- Executed different digital marketing platforms online for customers.
- Built websites for small and medium sized businesses.
- Online reputation management for consumers.
- Brand management for clients, focusing on professionals in the medical and legal field.
- Managed three call centers in Phoenix, Surprise and Tempe, Arizona.
- DBA’s included Brand Management Consultants, SLS Information Systems, and Reputation Repair & Management in Arizona.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company sales goals.
High Ticket Sales Closer
SMC Promotions
03.2001 - 02.2007
- An Inbound Infomercial Sales Representative for SMC Promotions, the largest home based business opportunity in the US during the 2000s.
- Primarily handled incoming inquiries and potential customers who expressed interest.
- Main duties involved understanding customer needs, providing detailed product information, aiming to convert leads into high ticket sales on a first call close.
- Presented the infomercial product or service, highlighting its benefits and features, and addressing any objections.
- Utilized CRM software to track leads, manage customer interactions, and streamline sales processes.
- Provided coaching and mentorship to junior team members, strengthening their skills in negotiation and closing techniques for mutual success.
- Increased sales revenue by consistently exceeding targets and nurturing long-lasting client relationships.
- Collaborated with marketing teams to create compelling promotional materials that drove interest from prospective clients.
- Set and achieved company defined sales goals.
Behavioral Health/Psychiatric Care Technician
Desert Medical Careers
03.1996 - 02.2001
- Behavioral Health/Psychiatric Technician working for health care staffing agencies during undergraduate and graduate studies in Developmental Psychology and Counseling.
- Assignments included Maricopa County Psychiatric Annex, Arizona Baptist Children's Services, Community Psychology & Education Services (CPES), Phoenix Children's Hospital, and Saint Joseph's Hospital & Medical Center.
- Closely monitored patient behavior, noting changes, potential problems, and progress towards treatment goals. Documented these observations accurately.
- Followed and assisted with individualized treatment plans, which included medications, therapy, and other interventions.
- Trained to de-escalate potentially dangerous situations, providing support and intervention to ensure the safety of patients and staff.
- Helped patients participate in group therapy sessions, recreational activities, and other social events.
- Implemented individualized care plans to enhance patient well-being and engagement.
- Monitored patient behavior and reported changes to nursing staff for timely intervention.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for patients.
- Led crisis intervention efforts, de-escalating situations to ensure patient safety and comfort.
Education
Certificate - Office Software Systems
Charter College
Anchorage, Alaska08-1991
Associate of Arts - Psychology/Legal Assisting
Phoenix College
05-1993
Bachelor of Arts - Developmental Psychology
Ottawa University
09-1997
Skills
- High Ticket Sales
- High-performing sales closer
- Sales training specialist
- Corporate Management
- Team engagement
- Supervised a team exceeding 40 employees
- Talent acquisition
- Performance Management
- Mentorship development
- Team building
- Quality control management
- Human resources management
- Inventory management
- Transaction processing
- Documentation and reporting
- Effective schedule coordination
- Policy administration
- Financial record management
Timeline
Shift Manager/Pharmacy Technician Trainee
Walgreens
12.2024 - 06.2025
Travel Agent
World Travel Holdings Inc
10.2022 - 07.2024
Paralegal
Arizona Advocacy Foundation
04.2020 - 11.2022
CEO/Sales Manager/High Ticket Closer
Internet Website Design Concepts LLC.
07.2008 - 04.2020
High Ticket Sales Closer
SMC Promotions
03.2001 - 02.2007
Behavioral Health/Psychiatric Care Technician
Desert Medical Careers
03.1996 - 02.2001
Certificate - Office Software Systems
Charter College
Associate of Arts - Psychology/Legal Assisting
Phoenix College
Bachelor of Arts - Developmental Psychology
Ottawa University
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